I have beed charged TWICE and from the paypal account and from the Mastercard. - PLEASE...

GetHuman612312's customer service issue with Air France from April 2018

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Help with my Air France issue
Before contacting them, items GetHuman612312 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
GetHuman612312's next move: have a Air France rep call.
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The issue and preferred resolution, in GetHuman612312's own words:
PLEASE HELP URGENT ISSUE. I have booked a flight on **** from Frankfurt to Paris. The paypal payment was failed and an error occured and I tried with my mastercard and the booking was succesful. ... I have beed charged TWICE and from the paypal account and from the Mastercard.
I have beed charged ***,**euro.
I want the refund from one of the * bookings. I have also the references.
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Customer service issue
Reported by GetHuman612312
Apr 19th, 2018 - 3 mons ago
I have an issue with Air France too
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Seen by 2 customers so far
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Timeline
GetHuman612312 started working on this issue
Apr 19th 7:03pm