I need to make a modification for my flight back, I called many Times, I was supposed to received a confirmation*payement e-mail, re-called, still received no email

GetHuman2944022's Change flight issue with Air China from May 2019

Help with my Air China issue
The issue in GetHuman2944022's own words
Modify my flight back to France ... Hello, *I am Th*o Desgouilles, I already contact your call center many times. I need toi change my flight back Taipei-Paris scheduled for th* *****. On the phone your agent told that it was OK but since * days we received nothing...**My r*servation Number : ***-***********My name : Th*o Desgouilles*Adress email: L*****@***.com**Thank for a quick answer, it’s begin to be an emergency due to your latency...**Cordially
Because it is si difficult to reach them, had them on the phone * Times and where supposed to send me a confirmation*payment email and never received anything...
Quickly as possible, we begin the process * days ago and I had no News from them
Yes
How GetHuman2944022 fixed the problem

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Air China

Change flight issue
Reported by GetHuman2944022
May 18th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 471 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman2944022 started working on this issue
May 18th, 2019 9:08am
GetHuman2944022 confirmed the issue is fixed. Hooray!
May 18th, 2019 1:21pm
GetHuman2944022 indicated the issue is not fixed yet.
May 18th, 2019 1:23pm
GetHuman2944022 confirmed the issue is fixed. Hooray!
May 19th, 2019 8:42am

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