Hello, we habe a flight booked for * of us from Hanoi to Gatwick, I misread and thought...

GetHuman-sethfrye's baggage issue with Air China from May 2019

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The issue in GetHuman-sethfrye's own words
Hello, we habe a flight booked for * of us from Hanoi to Gatwick, I misread and thought that our hand luggage had to be *kg I now see it must be *kg, we are goimg away and leaving our luggage at home until the day before our flight so we cannot lose any more weight. I cannot work out from any information that I can find online etc how much the extra * kgs is going to cost, if i should leave it in the bags, if I should get an extra bag and put it in there, please advise, thank you.
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Air China

baggage issue
Reported by GetHuman-sethfrye
May 8th, 2019 - a mon ago
I have an issue with Air China too
Fixed
Seen by 1 customer so far
Similar issue to 451 others
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Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-sethfrye started working on this issue
May 8th 9:02am
GetHuman-sethfrye indicated the issue is not fixed yet.
May 8th 9:07am