We are Mexican citizens. Next May *rd, **** we have a flight that arrives from Seoul (S...

GetHuman1695686's customer service issue with Air China from December 2018

1 view
 | 
210 similar
 | 
0 following
Help with my Air China issue
First: share to improve GetHuman1695686's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1695686's next move: call Air China.
The best way to get your problem resolved is to tap the button below to start calling Air China. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1695686 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1695686's own words
We are Mexican citizens. Next May *rd, **** we have a flight that arrives from Seoul (SEL) into Bajing (PEK) and connects in less than *.* hours from Beijing (PEK) to Los Angeles (LAX).*Our question is this:*We are Mexican citizens and IN TRANSIT, arriving and connecting immediately with Air China.*-Do we need to get transit visas at Beijing (PEK) airport ?*- Last time it took officials more than * hours to give us those transit visas. If that is the case, we will miss our flight, since we have less than * hours to cennect.
GetHuman1695686 did not yet indicate what Air China should do to make this right.
I have an issue with Air China too
How GetHuman1695686 fixed the problem
We are waiting for GetHuman1695686 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Air China's attention and get better help faster. Tap below to get started.
Having Air China issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Air China email you?
This email address isn't valid
Follow this issue
See how GetHuman1695686 fixes it.
This email address isn't valid

Air China

Customer service issue
Reported by GetHuman1695686
Dec 5th, 2018 - a mon ago
I have an issue with Air China too
Not resolved
Seen by 1 customer so far
Similar issue to 210 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1695686 started working on this issue
Dec 5th, 2018 4:41pm