Air Canada Customer Service Issues

Hello, I wanted to share my recent experience regarding a flight cancellation for my trip to France on 6/24/22. I had a conversation with a support representative on the same day regarding my re-booking with another airline to Paris (CDG) using my booking reference #: 3WGH2D. After the re-booking, I noticed an error with my return flight. Instead of flying all the way back to Baltimore (BWI), Air Canada has me scheduled to return on 7/5/22 from CDG to Montreal (YUL) only. I have attempted to contact Air Canada multiple times, but the system indicates they are unable to take any more calls due to high volume. As my return is approaching in 4 days, I am concerned and seeking assistance to correct my flight back to Baltimore. I hope to resolve this issue promptly. Thanks, -MK

I booked a flight for a friend from Warsaw to Edmonton, but there was a flight change in Toronto, forcing my girlfriend to wait for another flight until July 20, spending 14 hours at the airport without any accommodation offered by Air Canada. I contacted Expedia, where I made the booking, and managed to change her flight to Calgary on the same day. Given the inconveniences faced and the cost difference between flying to Calgary versus Edmonton, I believe I should be reimbursed for the difference. I hope Air Canada can provide some sort of reimbursement for the troubles caused.

After flying from Montreal to Dallas, my bags were missing. I followed the directions given by the Air Canada agent in Montreal to visit the baggage claims office upon arrival in Dallas. Unfortunately, when I arrived, the representative was just closing up for a break. She mentioned she would return later. Throughout this journey, we experienced four cancelled flights and endured long wait times to get rebooked, leading to exhaustion. Due to the flight changes, we had to detour to Houston before our final destination in Dallas via United Airlines. Despite being informed that I could complete the necessary paperwork over the phone, multiple attempts to contact the airline since Monday have been unsuccessful. Today, after being on hold for over an hour with repetitive commercials, I am considering visiting the airport in hopes of a resolution. I am eager for assistance from customer support to locate my missing bags promptly.

Upon my arrival in Montreal on June 13, [redacted], I discovered that my baggage did not make it on the connecting flight from Toronto. Just as I was heading to the airport on June 21, [redacted], a message informed me that my luggage had arrived at the airport for pick-up. When I arrived, I was informed it was en route to my hotel. After providing my UK address for delivery, my luggage was mistakenly taken to the hotel. Despite redirecting it back to the airport, I received a call on June 24 from the delivery driver outside the hotel. As an F1 worker who relies on this bag daily, I urgently need assistance. Numerous calls resulted in long hold times and disconnections, and my emails have gone unanswered. I am in urgent need of resolution.

I would like to request a solution and claim compensation for a refund from Air Canada regarding my recent flight experience. The flights were from Vancouver to Miami on the 1st of July [redacted] with reference number 4R92UG. The flights included AC [redacted] and AC [redacted] via Toronto. Unfortunately, flight AC [redacted] from Toronto to Miami was canceled by Air Canada with very short notice, all while it was still showing as "On time" on the departures board. The replacement flight offered was over 36 hours later, which we did not accept due to our urgent cruise departure from Miami. Despite our pleas to find an alternative flight, the Air Canada agent was unhelpful and only canceled the replacement booking AC [redacted]. We were left to find an alternative airline ourselves, resulting in us booking seats with Westjet to Fort Lauderdale and taking a taxi to Miami to catch our cruise, incurring additional unexpected expenses. This whole experience has been highly stressful, especially for my wife, M. Chan, who is a pensioner and an arson burns attack victim with severe stress-related issues. We request advice on how to proceed with this matter. Thank you.

My flight to Newfoundland, which I planned for a funeral, has been canceled a week before my trip. My booking reference is 4HORSX. I urgently need to make it to my destination. Unfortunately, my flight has been rescheduled multiple times, and I believe I have overpaid by more than $[redacted]. The file number associated with this issue is CAS [redacted]. I have been trying to reach an agent for the past two days and have been on hold for at least 10 hours without success. Lately, I can't even get through as the lines are constantly busy. I can see there is availability on the flights I was booked on, but only business class seats are available for the Gander flight. Could you possibly adjust my booking to this flight without any additional charges? As a loyal Air Canada customer who has booked 8 flights this summer, I have patiently waited two years for refunds on 5 flights affected by Covid-19. I appreciate any assistance you can provide. Thank you, Christine James.

I made a flight booking on Air Canada's official website with booking reference 4UY8EZ. Two days later, I received an email informing me of the cancellation and the refund process, assuring me of keeping my seat reserved for rebooking. Upon contacting customer support, I was informed the cardholder must visit New Delhi Airport, which is far from my location, to rebook. The refund process also faced issues initially but was eventually resolved after filing a complaint. However, upon visiting New Delhi Airport, I discovered there was no Air Canada desk, and I was directed to Lufthansa as they operate the first leg of my journey. Despite attempts to contact Air Canada, I faced difficulties. This experience has been frustrating, and I hope Air Canada can assist me in rebooking my flight from New Delhi to Toronto on 2 Sep [redacted] as previously promised.

Subject: Request for Reimbursement due to Travel Inconveniences Dear Sir/Madam, I am writing to address the issues my friend and I encountered during our recent flight from Calgary to Montreal on July 6, [redacted], departing at 08:45 hrs. Following a flight delay, we were provided with food and hotel stay vouchers. Regrettably, only Tim Hortons honored the vouchers, while other establishments did not accept them. We faced difficulties with the shuttle service and were met with refusal by the hotel for accommodation, coupled with poor treatment from the receptionist. In light of these inconveniences, we had to resort to hiring a taxi, experienced lodging problems, and endured sleepless hours at the airport to meet the demands of an official interview. Considering the issues we encountered and the lack of proper hotel arrangements by Air Canada, we kindly request a full refund for the entire trip along with appropriate legal reimbursement. Sincerely, Shafique Ur Rehman Malik [redacted] Muhammad Afzal Sadiq [redacted]

I contacted Air Canada to correct a minor misspelling in my name, and they advised me to have the third-party booking agency transfer the management of my booking to them. After numerous attempts, I finally got the third-party agent to assist me in transferring the details to Air Canada. Unfortunately, today the phone lines have been down all day due to a Rogers outage, preventing me from reaching out. I even contacted the airline, but they were unable to help due to the same issue with communication. Despite assurances that I will receive help once the transfer is completed, I am concerned about not being able to connect as my flight is approaching in three days. I fear that the next agent I speak to might not be as accommodating as the first.

Dear Sir/Madam, My companion and I flew from Calgary to Montreal on July 6, [redacted], at 08:45 hrs. Unfortunately, the flight was delayed, and we received food and hotel stay vouchers. Regrettably, only Tim Hortons accepted the vouchers, causing inconvenience. We encountered difficulties with the shuttle service and faced rejection by the hotel, with the receptionist displaying poor behavior towards us. We had to resort to hiring a taxi, experienced accommodation problems, and endured sleepless hours at the airport to make it to our official interview on time. Considering the alleged hotel bookings by Air Canada, issuing vouchers seems unnecessary. We are seeking a full refund for the entire trip and fair compensation. Sincerely, Shafique Ur Rehman Malik Muhammad Afzal Sadiq

During my girlfriend's trip, Aircanada lost her checked baggage somewhere between Ottawa and Paris. She is unable to call from Europe when reporting the issue. The flight was from Ottawa to Montreal on July 4, then from Montreal to Paris overnight on July 4th to 5th. Her luggage, described as olive green, large with zippers and two front pockets, made of soft tweedy suitcase material with retractable handles and two wheels, did not arrive at Charles du Gaulle airport. We have filed a report at CDG and received report number CDGAC24019, but the bag has not yet been located. Unfortunately, she has had to replace many expensive items like jewelry that were in the lost suitcase.

I am reaching out to Air Canada to address concerns regarding luggage policies for travelers to Cuba. The Air Canada website states that passengers are restricted to 2 pieces of luggage due to Cuban travel regulations. However, information from ECASA on July 19, [redacted], contradicts this claim. Passengers flying to Cuba are not limited by authorities but by the airlines themselves. It seems necessary for Air Canada to update its baggage policy for Cuba flights to align with the current rules. Thank you.

I would like to confirm a complaint that was addressed to Flight Attendant Matt. As a visibly disabled passenger in business class, I requested to board from the front but was directed to board from the rear. Despite expressing my need to board from the front due to my spinal injury and walking disability, I was still sent to the rear. As a result, I experienced repeated disturbances from other passengers while trying to walk to the front with a cane, resulting in injury and pain. This situation was distressing and not conducive to my condition. Sincerely, Dr. Mike Abrams

I would like to raise an issue regarding my recent trip to Germany. Throughout my journey, I experienced a series of delays and flight cancellations, starting with my flights under reference number 4BUKW3. Unfortunately, the only flight that went smoothly was the final one operated by Delta, which I appreciate. I am aware of the challenges caused by covid-19 and staff shortages, but allowing a flight with underqualified pilots to proceed is a management oversight. Our flight to Toronto was redirected to Montreal without proper prior organization, leading to a lengthy waiting period of over 2 hours before we departed for Toronto. Upon arrival in Toronto, the lack of a gate further extended our time on the plane by another 2 hours. The cumulative delays and disorganization during the trip have left me unimpressed. I kindly request reimbursement for my hotel expenses incurred due to these inconveniences. Thank you. Doug

Air Canada misplaced my baggage on June 28 during my Montreal to Lisbon flight. Despite filling out the necessary forms, I have not received any assistance from Air Canada. My previous call got disconnected after waiting for over an hour. A kind stranger at Lisbon airport saw my bags, took a picture, and shared the location with me. I am currently in Barcelona, Spain, and urgently need Air Canada to send my bags to me. I hope they will assist me once I get through to them, but I am open to any suggestions. I need my belongings promptly as I will be traveling to other parts of Europe starting on July 17.

Dear Sir/Madam, I would like to share our disappointing experience at Pearson Airport involving Air Canada staff member Ramanjit Chaggar and her colleagues. Due to her misguided instructions and harassment, three members of my family missed their flights. Despite ample time to board, she provided various excuses causing unnecessary delays like claiming the conveyor belt was closed and the Zurich flight had departed. Additionally, she confiscated my family members' passports for boarding purposes and proceeded to threaten them. Her false accusations and poor guidance led to a wasted three hours and ultimately missing our flight. Unfortunately, the supervisor and manager present failed to intervene and support us. We are seeking assistance to address this situation promptly. Thank you for your attention. Best regards.

My spouse and I had planned to move back to Australia before Covid hit, and it has been quite a challenge. We've already spent a significant amount on visas, flights, and vet bills for our dog. Transporting our dog to Australia is proving to be the most difficult part. While we've sorted out the flight from LA to Australia, the issue lies in getting our dog from Canada to LA due to Canadian cargo not shipping live animals because of Covid restrictions. We've managed to secure a spot for our dog as excess baggage on a flight to LA, which both LA and Australian quarantine facilities have approved. However, we need an airway bill from Air Canada for the journey, and getting a straight answer from their cargo or customer support teams has been challenging. We are scheduled to fly out in 9 days, and we are running out of time. We just need that crucial airway bill to proceed with our plans and ensure our dog travels with us safely.

My family of four, including two kids, planned to travel from Düsseldorf to Toronto via Lisbon on July 13th. Initially faced with an 8-hour delay in Düsseldorf, we finally boarded a flight to Lisbon, only to discover that our connecting flight (TP259) was canceled. After an overnight stay in a hotel without essential items like toothbrushes, we were rebooked on AC813 to Montreal and then AC419 to Toronto, but our luggage didn't arrive with us. It has been six days, with no updates on the website or over the phone about our missing belongings. It's been challenging as we had to purchase everything from scratch for the whole family. We are hoping someone can assist us with this distressing situation. We are also curious about the reimbursement for the necessities we had to buy. Your help in clarifying this matter would be greatly appreciated. Thank you for your attention. - Midori Seiler - Tracing number for AC: YYZAC17112.

I attempted to modify my flight with reference 3QZYD8 online. After providing all necessary details, including payment information, I received an error message stating there was an issue. It requested me to contact Air Canada reservations to finalize the booking. Despite multiple attempts, I have been unsuccessful in reaching anyone by phone. Initially, the payment displayed as Pending in my bank account, but it was not processed. I am looking to successfully complete the ticket change, pay for it, and also add and pay for additional luggage, specifically one bicycle. My name is Paul Nerney.

Upon my arrival at Pearson Airport on July 1st, I encountered a problem as my luggage was missing. I followed the necessary steps by filling out a form with the staff on-site. However, I did not receive a report, claim, or tracking number at that time. Subsequently, I initiated a search for my bag by submitting a form on the Air Canada website with the case number CAS-[redacted]-J0X4T2 after three days. Despite my efforts to contact various numbers, I have not received any updates. On a positive note, I was able to confirm that my bag arrived in Toronto through the partner airline I traveled with. I am reaching out in the hope of retrieving my bag, which is associated with bag tag number EI [redacted] from flight AC801. I am willing to cover any costs involved in its return. Any assistance beyond the standard contact numbers would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Marie C.