Trouble changing AirCanada flights

GetHuman6538659's Change Flight issue with Air Canada from September 2021

Help with my Air Canada issue
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Before contacting them, items GetHuman6538659 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman6538659's own words
To make changes to airline tickets ... I have several Air Canada tickets I would like to make changes to, but the website has not worked to do this this week nor last and the wait times are over * hours.
The site doesn't tell you it's not working, it just doesn't go anywhere after you click through all the steps.
Other options to resolve the situation. The only option left is a * hour wait time on the AC customer service phone line. This is unacceptable.
I tried multiple browsers. This did not work. I went to the airport, gate agents can no longer do any ticketing. Ultimately the issue was resolved because I called in the middle of the night. This resulted in only a * hour wait time on the phone. Once I got through on the phone, the customer service is excellent.
How GetHuman6538659 fixed the problem

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Air Canada

The website
Change Flight issue
Reported by GetHuman6538659
Sep 1st, 2021 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 4529 others
0 customers following this


GetHuman6538659 started working on this issue
Sep 1st 2:50pm
GetHuman6538659 indicated the issue is not fixed yet.
Sep 1st 7:01pm