Air Canada Customer Service Issues

I am interested in getting a refund for a COVID-cancelled voucher from Air Canada. However, the refund process seems to only allow refunds to the original payment method, which for me was a Visa credit card through PayPal. The payment was made in December [redacted], but since then, my Visa credit card has expired, and I have closed my PayPal account due to security concerns. I am having trouble finding a suitable email address to address my situation with Air Canada. Thank you.

Hello, I recently had one of my flights canceled during my journey. To avoid losing my money and facing delayed refunds, I chose to receive credit and rebook a flight to a layover destination, then purchase another ticket to my original endpoint through a third party. Despite the extra cost, I couldn't delay my travel plans. Prior to rebooking, I checked for availability for my dog with a representative who confirmed three available spots. When I contacted the third party to book the flight and then attempted to add my dog, I was informed that no space was available less than 8 hours later. The issue arose due to the airline combining two flights, resulting in three dogs already on the first part of the journey; the fourth spot was taken by another passenger during the transfer. As a result, I had to rebook, incurring additional costs and penalties for a situation beyond my control. Although I followed all the necessary steps, my request for accommodation was denied, despite the incident being documented. With the assistance of a dedicated customer service agent, I managed to rearrange everything. Unfortunately, I had to pay an extra $[redacted], reschedule work days, and face extended and multiple layovers. I feel unfairly burdened by the consequences of a mistake that was not mine. I am thankful for the exceptional service provided by the agent, yet I strongly believe that I should not be responsible for the extra fees and lost work days resulting from the cancellation and the oversight with my pet due to the flight consolidation. I am seeking a refund for some of the additional expenses and missed workdays incurred.

Hello! I want to express my gratitude to Air Canada for processing a refund for my canceled flight due to Covid. I received a refund of $[redacted].92 CAD on my visa card, however, the amount differs from the $[redacted].84 CAD indicated on the Air Canada Refund Receipt. This was the amount I originally paid for my Montreal to Sao Paulo, Brazil tickets. My booking reference is P7PALM and my case number with the Air Canada Refund Team is CAS-[redacted]-L7T7K5. I am currently in Sao Paulo, Brazil and unable to make calls due to my location. If you require further details, please reach out to me. Thank you to the whole Air Canada team. Best regards, M. Lapointe

Hello, I purchased tickets for a trip on June 11th and received an email stating that Air Canada has canceled the flights. I have been reaching out to the agent, GOTO GATE, but have not received any responses. I'm concerned about losing our hard-earned money. Can you investigate and confirm if my trip has been canceled? The ticket number is SEPVRT and the booking number is L7V506. Thank you. - Loveness

Hello, in February [redacted], my family and I traveled to Tryp Cayo Coco to visit relatives after my 4 months of chemo for a Stem cell transplant. I'm currently in remission from multiple myeloma, a rare blood cancer. We've booked the same resort departing from Toronto on August 14, [redacted]. However, our travel agent could only secure row 12 for the outbound flight and row 13 for the return trip. This seating arrangement, which costs $98 each way, is less favorable as we usually prefer seats closer to the front. Due to my medical history, I'm worried about being seated further back on the plane and potentially being in close contact with other passengers. Both my husband and I are veterans. We are hoping that your assistance could help alleviate my anxiety by moving us closer to the front. We are fully vaccinated, will be wearing masks and face shields during the flight. Thank you for your understanding and support. Sincerely, LJ and Ron Falla.

I was given a travel voucher for a cancelled flight last November. Recently, when I tried to use the voucher to book a flight, I received a discount but encountered technical issues while trying to complete the purchase with my credit card. Despite not finalizing the booking, the system now shows the voucher as fully used. I contacted Air Canada, endured a long wait, only to be redirected to another number dealing exclusively with gift cards. This back-and-forth has resulted in another impending lengthy phone call to resolve the issue with my travel voucher. The customer service experience has been incredibly frustrating. I am seeking assistance with this matter.

My name is George Swan, and my booking reference is 2ZRRZD. I traveled from Vancouver to Cali, Colombia on June 6, [redacted]. My return flight was supposed to be on June 28, [redacted], with layovers in Bogota for 11 hours and 1 minute and Toronto YYZ for 3 hours and 58 minutes. The arrival in Vancouver was expected on June 29, [redacted], at 22:50. I just noticed on my e-ticket that I am booked to fly from Toronto to Vancouver on July 3, [redacted]! This is unacceptable as I cannot spend four days in Toronto. Please rebook me on my original return flight immediately. Kindly contact me to confirm this change and email me a new itinerary promptly. I appreciate your assistance as I cannot stay in Toronto for four days. Thank you for your support in changing my return flight back to June 29, [redacted]. Sincerely, George Swan.

Hello,I am Kamaljeet Singh. I had booked tickets from Delhi to Toronto with your airline through an agent. The initial ticket was for 7th May but has been rescheduled multiple times to 6th June, 20th of July, and now 8th September. Unfortunately, my semester ends on 23rd August, and my ticket is for 8th September. Despite my discussions with the agent, they are unwilling to provide any helpful information and simply state that there are no refunds available for these tickets. They are not accommodating a date change to August either. My family faced hardship to arrange the money for this ticket, and my father has not received his salary for the last 10 months. We are in a difficult situation and unsure how to proceed. I seek guidance on changing the non-refundable ticket date from September to August, potential refund options, flight status updates, and the availability of vouchers. Even attempts to contact the helpline have been unsuccessful. Please consider my distress and provide assistance promptly. I have attached all relevant tickets for your reference. Thank you.

Air Canada has changed my flight on September 12th from 10:35 PM to 2:25 PM, causing an issue with my connecting flight the next morning. I am faced with a 12-hour layover in Toronto or the expense of an unwanted hotel stay. After unsuccessful attempts with Hotwire for a resolution, I prefer to drive rather than take the connecting flight. Hotwire's only offered solution is to cancel the entire trip and rebook at a higher cost. All I am seeking is a refund for the second flight since I won't be using it. Despite spending hours on the phone, this matter has yet to be resolved, and it shouldn't be this time-consuming.

Hello, I am Anjali Kaushal. I would like to request a refund for my Air Canada ticket purchased on May 4. Due to multiple flight bans, my ticket was rescheduled by the airline to June 3, then to July 10, and now to September 8. I am concerned about the continual rescheduling and would like to inquire if it's possible to move my ticket to August if the flight ban is lifted. I am currently studying online and my semesters are concluding soon, so an earlier ticket date would be greatly appreciated before my next semester starting in September. I also purchased a group ticket and would appreciate guidance on the refund process for it as well. My details are as follows: First Name - Anjali, Last Name - Kaushal, Passport Number - T[redacted], Newly confirmed Ticket - WTZHLU. I kindly request a prompt response with information on how to proceed with the refund or ticket deferral. September 8 is too late for my circumstances. Thank you, Best.

On July 6th, I had a distressing travel experience with Air Canada. My original flight from Newark to Montreal (AC [redacted]) was plagued with multiple delays due to maintenance issues and bad weather. After a series of changing departure times, we eventually reboarded a fixed plane at 8 pm, only to face further maintenance problems leading to a complete flight cancellation. As a result, I endured an 18-hour ordeal without compensation from the airline. Although Air Canada has rebooked me, I encountered issues confirming the new booking online, adding to my frustration. I am now seeking a full refund for the trip, as this experience not only caused significant inconvenience but also meant missing out on seeing my family for over a year. The entire situation has left me deeply disappointed in what can only be described as the worst travel experience of my life.

During check-in, the agent insisted my companion and I check in our carry-on bags, which were within the size limits and have fit on similar planes in the past. We were made to check them in due to the plane's size, resulting in an extra charge of $[redacted] per bag, making it our third bag to be checked. I attempted to pay with my corporate card, but was informed that Air Canada doesn't accept American Express. Consequently, I had to use my personal card to cover the fee.

Hello! I'm an immigrant living in the Philippines. I made a reservation for my flight from the Philippines to Alberta, Canada on May 28 with a 4-day stopover in Vancouver. I was waiting for updates on fully vaccinated individuals being exempt from the 4-day quarantine in early July. Now that the news is out, I'm wondering if I can modify my flight. I'd like to keep the same date but remove the 4-day stopover in Vancouver. Would it be possible to reschedule my flight for free under these circumstances?

Subject: Urgent: Request to Modify Flight Itinerary Good evening, I recently made a reservation for a flight from Indira Gandhi International Airport (DEL) to Calgary International Airport (YYC) on August 16, [redacted], with layovers at Doha International Airport (DOH), Qatar, and Toronto Pearson International Airport (YYZ). As the entry point to Canada is Toronto, I am required to undergo a 3-night quarantine at a government-authorized hotel. I would like to adjust my flight itinerary to fly from Toronto to Calgary on August 19, [redacted], starting at 4:00 PM. My ticket is flexible, but I am unable to make this change directly on your website. I kindly request your assistance in updating my booking accordingly.

Hello! I am trying to track down bagages [redacted] and [redacted] linked to Daphnee Ledoux, also noted as Ledous on a claims form submitted at Toronto airport. The bags were originally scheduled to travel from Madrid to Lisbon on flight TP259, transferring via AC402. Due to a delay on the initial flight, Ledoux missed her connection and was rerouted to Toronto, where she completed another claims form. After contacting the airline, I was informed that the bags were rebooked on flight TP253 reaching Montreal at 7:45pm the previous night. Upon arrival in Montreal, Ledoux visited the Air Canada desk to submit an additional form and received the reference number YULAC20461/11J/UL21/0351GMT. We are currently awaiting further updates on the status of the baggage. Thank you.

I am addressing this letter to your customer care service department because we believe the Air Canada Refunds Department is no longer available. We received a letter recently about our refund, but it is going to the wrong credit card belonging to someone else. We are unsure about the amount and the Ref # stated in the letter. Here are details to help direct our refunds to the correct account: We had two travel vouchers and applied for two refunds: 1) Voucher # [redacted][redacted] for $1,[redacted].58 with a possible Refund Case # CAS-[redacted]-L2L7L4. 2) Voucher # [redacted][redacted] for $1,[redacted].56 with a possible Refund Case # CAS-[redacted]-P4K3M3. We received a letter for refund case # LIIRS5 totaling $[redacted].01, which is not associated with our vouchers or credit card. Please have someone from customer service or refunds department contact us. Phone: 1-[redacted] Email: [redacted] We are having trouble getting help on the website, which states the refund request period has expired. This situation is causing confusion and concern. Thank you for your attention, and we hope to hear from Air Canada soon. Best regards, Brian & Patricia Olson

Hello, I am writing to seek assistance for my sister's travel predicament. Vandanaa P. is currently in Paris awaiting a delayed Air France flight to Montreal, with a connecting flight to Fredericton on AC [redacted]. Unfortunately, due to the delay, she will likely miss her connecting flight. I attempted to rebook her travel on the Air Canada website, but her check-in status prevented it. Despite numerous calls to Air Canada's customer support, no resolution was reached. The lack of aid from both Air France and Air Canada is concerning. I kindly request your help in rearranging Vandanaa P.'s travel plans to reach Fredericton successfully. Your timely assistance will be greatly appreciated. Thank you in advance for your support. Sincerely, Anjali P.

I noticed that Air Canada's Covid information didn't specify which types of tests they would accept for pre-travel screening. After following all the required steps, I was unexpectedly asked to take an additional test for £85. I had already paid £85 for my initial test, which wasn't acknowledged by Air Canada. This lack of clarity led to significant stress and frustration. It turns out that the only accepted test is a LAMP test, but this detail wasn't included on their website. I am a fully vaccinated Canadian seeking a refund for the costs incurred and compensation for the distress caused by the confusion and inconvenience.

I recently had a flight booked with Air Canada to return home from Hong Kong to the U.S. However, they unexpectedly canceled my flight. Given that my visa was expiring shortly, and the rescheduling options provided were not feasible, I had to book a last-minute flight with another airline for $[redacted] to ensure I could return home. Despite numerous attempts to secure a refund for the canceled flight, I have faced delays and unhelpful responses from Air Canada's customer service. I have expressed my dissatisfaction with the company and am still awaiting resolution. Recently, I received an email regarding the refund process, but after replying, I have not received any further communication. This ongoing experience with Air Canada has been extremely frustrating and disappointing as I continue to seek reimbursement for a flight they canceled over a year ago.

Hello, I am having difficulties accessing assistance from Air Canada because they deleted my booking number. I have tried calling multiple times with long wait times but have not been able to speak to a representative. Recently, I was unable to travel on Flight #AC760 to Montreal on 7/17/[redacted] due to COVID restrictions, and now I am seeking information on obtaining a refund for my return flights, AC301 and connecting flight AC8844. The lack of a valid booking number is making it challenging to utilize the online form, and I find this situation quite frustrating.