We booked a flight to London a year ago for today with a group of friends to watch our...

GetHuman4695374's Refund a Charge issue with Air Canada from April 2020

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The issue in GetHuman4695374's own words
We booked a flight to London a year ago for today with a group of friends to watch our friend run London marathon. We can’t fly due to the COVID and it is our right for a refund because it’s out of our control to fly. The DOT policy states that and I have many sites to back that up. Air canada is refusing to refund us- it is against the law*policy. It doesn’t matter the policy air canada may have it’s the policy that DOT*Transportation has. And airline don’t want to refund because they want cash flow still coming in and I understand that- all companies do because we are all losing money during this pandemic, but that doesn’t give air canada the right to withhold our right to our refund. I didn’t want to take it further but you will leave me no choice if you are refusing a refund. It is the policy above you that allows our refund.

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Air Canada

Refund a Charge issue
Reported by GetHuman4695374
Apr 22nd, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 6833 others
0 customers following this

Timeline

GetHuman4695374 started working on this issue
Apr 22nd, 2020 1:20pm