Air Canada Customer Service Issues

I have flights booked with Air Canada which I cancelled due to the current situation. I was able to cancel 2 flights, but encountered issues cancelling the main return flight from Sydney to Vancouver on May 18 (AC034) and July 4 (AC033). The reference number W4G6QL was not recognized on the website, and I couldn't find tickets from the original booking. After contacting Air Canada directly, I received the tickets via email. I now need to cancel these tickets with the fee waiver and full credit option, but I can't make a toll-free call from Australia. Since Air Canada issued the tickets, I need their assistance to cancel them. I hope someone from Air Canada can help me resolve this matter.

In December 9, [redacted], I bought airline tickets for my daughter and her family to come to Florida on April 12, [redacted]. Due to the current situation, this trip is not possible anymore. I am requesting a refund for the total amount of the tickets paid, not vouchers, to be credited back to my credit card. I have already contacted both the airline and my credit card customer service but haven't been successful. The ticket locator number is N2VH6L for the Belyea Family. I can provide my credit card details once contacted. Thank you, Karen T.

Air Canada Travel Experience - March [redacted] Our booking with Air Canada Rouge for a flight from Barbados to Toronto on 15 April [redacted] was disrupted when the flight was canceled. We were offered a credit for the full amount paid, valid for 24 months. However, we encountered challenges rebooking and had to pay significantly more for an alternative flight. The lack of options, delays in using the credit, and high fares for rebooking left us feeling dissatisfied with Air Canada's handling of the situation. Additionally, the in-flight experience was subpar, with limited water provision and a concerning incident with another passenger exhibiting illness symptoms. The response from the flight attendants indicated inadequate training in dealing with such situations, raising concerns about passenger safety and well-being. We are seeking compensation and await a timely response from Air Canada regarding these issues. Thank you.

Hello, I am writing to report an issue that occurred during our recent trip on Flight # AC [redacted] from Montreal to Winnipeg on Tuesday, March 31. Upon our layover in Toronto, one of our checked bags was mistakenly sent to Vancouver instead of Winnipeg. We promptly filed a claim at the AC Baggage Claims at YWG and were informed that our luggage would be delivered by Wednesday. We are in urgent need of the items in that suitcase. Could you please expedite the delivery of the bag to the address listed on the claim form YWG AC28160? Thank you, Gary U.

1. During check-in, your representative assured me I could enter Canada with a US passport for work, but upon arrival in Toronto, I faced a difficult interview and was sent back to Los Angeles on the same day. Why was I allowed to board the flight under these circumstances? 2. I bought Premium Economy seats but did not receive them and had to upgrade to First Class for one flight. 3. There were no food services on both flights, leaving me without a meal for 12 hours. 4. Despite the nearly empty plane on the return flight, the flight attendants insisted we sit in our assigned seats, unnecessarily crowding passengers during this global health crisis. 5. When I asked to change seats to minimize contact with others on the sparsely occupied flight, the flight attendants were rude, with one even referring to me as a "deportee." Despite being a frequent first-class passenger, I was shocked by such treatment, which led to unnecessary involvement of Canadian officials just for wanting to move seats. 6. I lost a whole day, money, and faced health risks due to misinformation about entering Canada and poor treatment. Additionally, the lack of food service and forced seating arrangements on the almost empty plane were unacceptable.

Subject ( CAS[redacted]-G6LP1) Dear Sir/Madam, I received an Air Canada eCoupon worth $[redacted] due to a flight delay. The eCoupon number is: [redacted][redacted] - PIN: [redacted]. I intended to use it for my annual leave, but due to current health concerns and travel restrictions, I am unable to make any immediate travel plans. The eCoupon expires on April 13, [redacted], and I kindly request an extension to provide me with more flexibility in booking my upcoming ticket. Your assistance in this matter would be greatly appreciated. Thank you, Elvira V. [redacted]

On March 10th, my daughter J. B. and her boyfriend W. W. flew from YQQ on AC [redacted] to YVR, then to YUL on AC [redacted] and finally to POP on AC [redacted]. Unfortunately, upon arrival, both of their bags went missing. Wyatt's bag was located on Saturday, but Jordyn's was still missing. This situation was especially difficult as they were in the Dominican Republic for a humanitarian mission and were unable to leave their hotel due to age restrictions. The stress caused by not having their belongings to perform the necessary work weighed heavily on them. They eventually left for YQQ on March 15th, and Jordyn's bag was returned to her on March 29th. I am seeking information on how you plan to compensate these young individuals for the inconvenience they experienced during their trip to a third-world country to assist with humanitarian efforts.

My flight from Thailand to Vancouver to Edmonton to Grande Prairie was canceled by Air Canada. I rerouted my travel through Japan and Calgary to finally reach Grande Prairie. I see that I now have a credit to use within two years, but I had to pay for an alternative route to get back home. I believe I should receive a refund for the flight I had to book with another airline due to the cancellation. Additionally, I would appreciate reimbursement for the unexpected expenses incurred because Air Canada canceled my original flight.

Hello, I hope you are doing well. I purchased a flight from Denver, Colorado to Brisbane, Australia. After the purchase, I was informed that there was a change in the flight cost and that I would receive a refund. However, I have already bought the ticket, received a receipt, confirmation, and a seat on the plane. My credit card also confirms the payment. I was disappointed to receive an email from Air Canada stating that they now want to charge me more for the flight I already paid for. I am kindly requesting that Air Canada honors the initial agreement and respects the flight that I have purchased. Since the flight is not canceled and there are available seats, it is fair for a reputable airline to honor its commitment. If the flight had to be canceled or changed due to reasons like COVID-19, I would understand. Nonetheless, a mistake in charging customers should not lead to Air Canada retracting the agreement. After contacting Air Canada three times, I have not received a satisfying response besides being told to rebook my flight. I have always had positive experiences with Air Canada, and I urge them to maintain their commitment to excellence by honoring their commitment to customers. Thank you.

We had booked a flight to London a year ago to watch our friend run the marathon today with a group of friends. Due to COVID-19, we are unable to fly, and according to the DOT policy, we are entitled to a refund as this situation is beyond our control. Despite Air Canada's refusal, we have multiple sources confirming this entitlement. It is essential to follow the policy set forth by the DOT/Transportation rather than the airline's own policies. While I understand the financial strain companies are facing during the pandemic, withholding our refund is not justified. If Air Canada continues to deny our refund, I may have to escalate this matter further.

I haven't received any updates regarding the seat upgrade I paid for on my flight AC8691 on April 18th from San Diego to Ottawa via Vancouver. I specifically requested and paid for this upgrade due to some medical reasons - I had a broken rib and my daughter, M., was unwell during the flight. The additional cost for the upgrade for three seats was $[redacted].18, which I'm requesting as a refund. Even though the seats I paid for were vacant, the flight attendant did not allow us to move to them, which was disappointing. I hope Air Canada can easily verify my upgrade payment for the three seats and provide the refund promptly. Given the current situation with the COVID-19 pandemic and the uncertainties around travel, a compensation like a discount on a future booking may not be suitable.

On March 14, we had a flight booked from London, Ont. to Toronto for our trip to Cuba. We canceled our plans and informed Air Canada in advance. We've been informed that if we had made it to Cuba, our return flights to Toronto were canceled. Air Canada has offered us the option to reschedule within two years. We were a group of 4 heading to meet our travel group Gadventures in Cuba. We decided not to go due to government advisories against international travel. How can we obtain a full refund? We have been unable to reach a customer service representative at Air Canada. Given our age and health concerns, we are unsure if we can travel within the time frame specified by the airline.

I made a flight reservation on your airline for May 20th, [redacted] to attend my niece's wedding in Winnipeg, continuing on to Vancouver, and back to Mumbai through our travel agent Balmer Laurie Mumbai. Due to the global Covid-19 pandemic and the indefinite postponement of the wedding, my husband and I, retired civil servants from Maharashtra, are both facing various health issues at 72 and 68 years old. My husband has heart problems, diabetes, and hypertension, and I have lung issues and hypertension. Given the current uncertainty and risks associated with travel, especially for individuals of our age and health condition, we kindly request a full refund for our tickets instead of a 24-month credit. Our travel agent mentioned that your company might not be able to issue a refund, but we sincerely hope you can consider our situation compassionately. Our names are Ramanand Tiwari and Sheila Tiwari. We can provide our ticket details or have our travel agent reach out to you. We appreciate your understanding and look forward to a positive response. Thank you. Sheila Tiwari

Dear Air Canada Team, I am writing to inform you of the challenges we faced when trying to change our return flights from Halifax to Frankfurt scheduled for April 2nd due to the current situation with the coronavirus. Despite the high call volume preventing us from reaching your phone system, we attempted to make changes through the online Aeroplan system. Unfortunately, we encountered further difficulties creating a new account due to high server usage. After exploring various international numbers without success, we were left with no choice but to purchase new tickets to fly out of Canada on March 19th. Upon arrival in Germany, we received your email on March 28th with the revised itinerary for our original flights. We were also notified about the cancellation of our flight from Frankfurt to Muenster/Osnabrueck on April 3rd in an earlier email. As we were unable to operate the returning flight and had to purchase new tickets, we kindly request clarification on the reimbursement process. We look forward to your prompt response and appreciate your cooperation. Sincerely, Dirk & Doris L.

My spouse and I had a trip planned to South Korea and Japan in May. Unfortunately, both the tour company and Air Canada had to cancel our booking due to Covid-19. We were given the option of receiving a full credit for future use within 2 years or paying a CAD $[redacted] cancellation fee if we preferred a refund. However, using the credit poses challenges for us as we would need to fly to or from Canada. We opted for a refund, but were disappointed to find that after the conversion, we received $[redacted] US less than what we originally paid. Additionally, the upgrade fees for our seats totaling CAD $[redacted] each were not refunded by Air Canada. We are seeking a refund of the cancellation fees, particularly considering the loss we incurred in the currency conversion. It has been difficult to reach them directly, so any assistance would be greatly appreciated.

My father's ticket got canceled by the airline due to COVID-19 on March 31. When I requested a different date, the agent kept delaying us, advising us to call back later. Upon reaching out to Air Canada, they directed me back to the agent. The agent is now requesting a fare difference to make a change, which seems unfair. Our flight was canceled, and now we are being asked to pay more for a new date. The agent informed me to take up the matter with the airline as they set the rules. A group of friends and I are disappointed with this situation and are considering legal action due to the inconvenience and the airline's handling of the matter. I had a similar situation with Air Delta, and they resolved it promptly.

I experienced issues during my itinerary from YVR to Athens via Montreal and Brussels. Upon arrival in Vancouver, the last leg from Brussels to Athens was missing. The agent couldn't locate it, leaving me without options. Only later in Montreal did I confirm the cancellation of the flight. I requested assistance, including contacting a supervisor, but received no help. I've been rerouted through Paris, extending my travel time to 35 hours and disrupting my plans. I kindly ask for an upgrade to business class for the Montreal to Paris leg. Thank you.

Hello, I am Ada Grodzinsky, and I made a reservation with the code YVTPHV. My ticket number is [redacted][redacted], and I bought it through my travel agent on October 29, [redacted]. Originally, I was scheduled to fly to Israel on June 26, [redacted], and come back on September 11, [redacted]. Due to health reasons, I provided a doctor's letter explaining that I couldn't travel at that time and requested an extension. My travel agent stated that I was granted a 24-month extension for my ticket, but I require written confirmation for my insurance company. Kindly send me a confirmation either via email or regular mail promptly. Your assistance is greatly appreciated. Thank you, Ada Grodzinsky

We had a flight booked with Air Canada from Houston to London on 2/29/20, continuing to Nice, France with British Air one week later. Our return flight on 3/15/20 to Albuquerque was canceled due to no COVID screening availability. Despite trying to rebook with Air Canada multiple times, we couldn't get through to their customer service, which is still unavailable. We received a confusing email offering re-booking or a travel voucher for the canceled flight. Unfortunately, we can't access our flight details online. Considering reaching out to the DOT and disputing the charge with our credit card company. Any other advice?

Subject: Request for Refund from Air Canada Due to COVID-19 Flight Cancellations Hello, I have carefully reviewed the recent offer regarding COVID-19 flight cancellations from Air Canada. Unfortunately, I am deeply disappointed by the company's response to our situation. The $2,[redacted].54 CAD we paid, which includes approximately $[redacted] in taxes, for flights to Europe may no longer be feasible due to uncertainties around travel restrictions and increased costs. Moreover, unexpected dental expenses require us to prioritize our health over travel. Given these circumstances, I respectfully request a refund for the unused services. While we remain unsure about future travel plans, should we decide to go to Europe next year, we would consider purchasing tickets from Air Canada. As of now, receiving a refund is our top priority. I appreciate your prompt assistance in processing this refund. Thank you, Rolf Loth Ticket Details: - ROLF WALDEMAR LOTH #[redacted][redacted] - PATRICIA ELAINE LOTH #[redacted][redacted]