My insurance will provide me with a full refund of our tickets as we booked well before...

GetHuman4642664's customer service issue with Air Canada from April 2020

Help with my Air Canada issue
The issue in GetHuman4642664's own words
My insurance will provide me with a full refund of our tickets as we booked well before travel advisory. Have to provide insurance company with proof we waived the vouchers offered. Cannot get anyone on the phone at Air Canada and need to get a live person so we can find out the procedure on how to request the waiver documentation.

GetHuman4642664 did not yet indicate what Air Canada should do to make this right.

How GetHuman4642664 fixed the problem
Phoned AC on the regular phone line (not toll-free) and waited approx ** m for an answer. Spoke to them about the procedure to obtain a letter indicating we had waived the travel vouchers offered as we are fully covered by our travel insurance due to the travel advisory and to how far in advance we booked. They responded that either they or us could cancel the flight and receive the voucher. Then we will out an insurance request (online) and submit. The only thing that's making us nervous there is no place on the request for an insurance letter that gives us space to let them know what we're asking for so assume a 'generic' insurance letter will be sent out and not sure if this is going to fly with the insurance company. Also, they could tell me how long it would take to get the letter.
Do you have a customer issue as well?
We can help you get Air Canada's attention and get better help faster. Tap below to get started.
Having Air Canada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Air Canada

Customer service issue
Reported by GetHuman4642664
Apr 15th, 2020 - a year ago
Fixed
GetHuman4642664 shared how to fix
Seen by 5 customers so far
Similar issue to 6753 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4642664 started working on this issue
Apr 15th, 2020 5:46am
GetHuman4642664 indicated the issue is not fixed yet.
Apr 15th, 2020 3:14pm
GetHuman4642664 confirmed the issue is fixed. Hooray!
Apr 16th, 2020 3:31pm