Air Canada Customer Service Issues

Our two pieces of luggage from Rouge flight #[redacted] on Jan 18 from Toronto to Zihuatanejo arrived a day late. We are requesting a refund of the $50 baggage fee as advised. The delayed bags with numbers AC029778 and AC029780 came on a Mexico City flight the following day, indicating they were not loaded in Toronto. The one bag we initially received in Zihuatanejo was very wet along with its contents. Please reach us at [redacted] We hope our return flight on Feb 29, flight # AC945, will not be on Rouge. Thank you for your attention. Sincerely, Linda Darbishire.

Hello, I made a reservation for two people traveling to Mexico from February 16th to February 23. On January 31, a total of [redacted],[redacted] Aeroplan miles plus $[redacted].30 were deducted from my account, which was a mistake. My plan was to split the Aeroplan miles for the second traveler between her account and mine, so I could cover my taxes using my points. It has been challenging to reach someone by phone for several days. I appreciate your prompt assistance in resolving this matter. Thank you.

I filled out an Air Canada customer support form, and despite being told it could take up to 3 weeks to receive a response, I have not heard back. I have since directly emailed the customer support managers, including Twyla, to address the issue. I urgently need help to resolve the problems I encountered, especially concerning a significant financial loss. Regards, J.L. General Manager/Chief Estimator BRADFORD CONSTRUCTION LTD. Cell: [redacted] Office: [redacted] | Fax: [redacted] BRADFORD BUILDING FOR BETTER HEALTHCARE

I'm having trouble setting up my Air Canada Frequent Flyer account. When trying to reset my password, the website won't accept my correct street address or any slight variations. I need to pay to select seats for Flight 51 on 18 February and Flight 52 on 5 March, but I'm stuck due to website issues. It seems this is a common problem as the call volumes are heavy, and I can't even wait on hold. Please assist. - James D. [redacted]9

I am frustrated that my luggage was not on my flight AC [redacted] from Halifax, Nova Scotia to the Dominican Republic on February 01, [redacted]. I paid over $[redacted].00 for my three suitcases, and Air Canada quickly charged me for them but has been slow in locating and returning my missing luggage. I am worried about the security risks of not having my luggage with me and am upset about the high fees. I am requesting a refund for the luggage fee, the immediate recovery of my suitcase, and better luggage handling practices to ensure passenger safety. I will escalate my concerns to the relevant government aviation authorities and share my experience on social media to raise awareness. Air Canada needs to prioritize passenger safety and address the issue of misplaced luggage promptly. The inability to locate my suitcase and the lack of response from Air Canada's customer service are disappointing. It is crucial for the airline to improve its luggage tracking procedures to give customers peace of mind when traveling.

I have a flight booked from Montreal to Geneva, Switzerland on Valentine's Day. I made the booking through Orbitz. We plan to go skiing and want to bring our skis and boots. I recently discovered that we are on a Basic Economy fare, which may not allow us to bring our ski equipment. I'm looking for information on how to upgrade our tickets so we can transport our gear. Air Canada's customer service is currently overwhelmed due to the Wuhan situation, so I can't reach them by phone. We are traveling on Flight [redacted] with 2 adults and 1 youth on Feb 14. Initials: R.

Hello, I wanted to share that I recently purchased a ticket for flight number CX [redacted] for Debby Jojon Efansyah. Unfortunately, due to a visa denial, the trip is now postponed. We are currently in the process of reapplying for a tourist visa and are awaiting additional information on the reason for the initial refusal. This information is crucial to ensure our next application is successful. Could you kindly advise on the best way to contact the relevant authorities and address this matter promptly?

On January 9, our flight [redacted] was canceled. We were unable to reach anyone at Air Canada, and despite their promise in an email to inform us of an alternative flight, we never heard from them. CheapOair, through whom we had made our booking, arranged another flight (AC264) for us the next morning on January 10 via Toronto instead of our preferred route through Calgary. Unfortunately, the Toronto flight was delayed, causing us to miss our connecting flight. Upon leaving the first flight in Winnipeg, I was accidentally tripped by a pilot (unknown airline) leading to a fall and significant bruising. Air Canada provided a hotel due to the missed flights, but the overall trip was a nightmare. We reached our destination more than 24 hours later than scheduled, affecting the pickup of our rental car at the airport. This delay impacted the beginning of our vacation, leaving us in a less than satisfactory state. - E. Z.

I booked non-stop round trip flights from YYC to OGG for Monday, January 27. Flight AC588 from OGG to YYC was cancelled without notice. When we tried to check in at OGG airport, the flight was nonexistent. There was no check-in counter open and no one available to assist us. Hawaiian Airlines and other airport workers informed us that there is never a non-stop flight to Calgary on Mondays, so Air Canada misled us. We paid extra for a non-stop flight as it was our first time traveling with an infant, and Air Canada made it a nightmare. We are seeking compensation for the inconvenience.

On January 9, our flight was canceled, causing major inconvenience. Despite attempts to reach Air Canada and being promised a new flight, no alternative was provided. CheapOair assisted in booking a new flight for the next day through Toronto instead of our preferred route through Calgary. This unexpected change resulted in a missed connecting flight and a series of unfortunate events, including a fall due to an unidentified pilot causing bruises. Air Canada arranged accommodation for the night due to the missed connection, but the overall journey was challenging, leading to a delayed arrival at our destination and a prolonged wait for a rental car. Our vacation started on a stressful note rather than a positive one, leaving us dissatisfied with the entire experience.

On January 9, our flight was canceled, and despite attempts to reach Air Canada, we were left without information on another flight. CheapOair, whom we booked through, eventually secured us a replacement flight, AC264 for January 10 via Toronto instead of our preferred route through Calgary. Unfortunately, the Toronto flight arrived too late, causing us to miss our connecting flight. Adding to the ordeal, I was accidentally tripped by a pilot upon disembarking the flight from Winnipeg, resulting in significant bruising. Air Canada provided accommodations for the missed flight, but the entire journey turned into a nightmare, culminating in our arrival at the destination more than 24 hours later than planned. Additionally, our rental car was inaccessible until late Saturday, over 24 hours delayed. The experience was far from enjoyable, and it seems challenging to reach customer service for assistance. - E. Z.

My spouse (D. R.) and I (W. L. R.) flew from Seattle to Vancouver on flight [redacted] departing at 20:20 on Jan. 9, [redacted], then continued to Sydney on flight 33 departing at 23:55. My ticket had Y class to Vancouver and Business class to Sydney. To avoid baggage fees, I checked both bags using my name, even though they were mostly empty and for our return trip. Surprisingly, my wife was charged a $30 baggage fee when her items were in her carry-on. Both bags were registered in my name as I traveled for business, yet our personal credit card was charged. I anticipate being reimbursed for this charge. The baggage numbers were [redacted] AC269167 and [redacted] AC269168, and both had my name on the bag receipts.

I need to cancel my booking online. I recently made a reservation with Air Canada and I am trying to have it canceled for a refund. Unfortunately, I was unable to process this online, possibly due to an issue with my Aeroplan account. The reservation number in question is WC*IT*. When attempting to locate my booking on the Air Canada website, I could not find any information associated with it. I would appreciate it if the flight could be canceled, and a refund issued. This is the second time I have used Air Canada for my travels. I have already submitted a request for a refund online and despite contacting customer service by phone, I have not received a response yet.

My daughter, Janie Pinard, is currently studying in Bali and she will be returning to Canada with a 10-hour layover in Hong Kong. As a concerned parent amidst the Coronavirus outbreak, I seek advice on her travel arrangements. 1) Is it possible to change her flights so that she does not have a layover in China? 2) Can she still find flights from Hong Kong to Canada? Janie's flight from Bali is on February 9th, [redacted], flight number [redacted] with confirmation number NJ4RQ8. Due to limited communication, I am reaching out on her behalf. Your prompt assistance would be greatly appreciated. Sincerely, Dan Pinard

Dear passengers, On our flight from Zurich to Toronto on January 24, [redacted], we experienced a significant delay of nearly 3 hours. Despite Air Canada's efforts, they were unable to make up for the lost time, resulting in a further delay. This caused us to arrive just in time to catch our connecting flight to Varadero. We sought assurance from the airline that our luggage would make it to Varadero with us, but unfortunately, it did not. We were left without our belongings, leading us to purchase necessary items and incur additional expenses. Furthermore, the lack of a service desk in Varadero made it challenging to address the issue promptly. We were forced to rearrange our plans and incur further costs due to the mishandling of our luggage. We hope for understanding and a resolution from Air Canada to reimburse us for the expenses and inconveniences we faced. Sincerely, M. Markus, J. Lungwitz

I had multiple bookings in the system causing an issue where the person who paid has to be present at the airport. I missed my check-in due to this error, but luckily the flight has been delayed until 11 AM. I still have enough time to check in and make my flight. Since I have no other transportation options, I would like to either catch a flight today or receive a refund to book with a different airline.

Hello, I am a frequent Air Canada flyer and would like to update my Aeroplan profile for my travels in [redacted]. Unfortunately, I was unable to do so on the Aeroplan website since it has been more than 2 years. I also need a card for future flights. Recently, I flew non-stop from YYZ to Saskatoon on January 13, [redacted], and returned on January 14, [redacted]. Can I register these miles? I am looking forward to your assistance in resolving this matter promptly. Thank you, George George Mitges P.Ag. President P.O. Box [redacted], [redacted] Victoria Avenue, Vineland, Ontario L0R 2C0 Office: [redacted] | Direct: [redacted] Email: [redacted] Website: www.georgemitgesandassociates.com

"I never expected the coronavirus to impact us," Pan shared with Global News from my Richmond, B.C., residence. "I was relishing the time without my toddler and husband. The freedom was unbelievable. But the consequences of that freedom..." Right after her father-in-law was hospitalized, Pan's husband contracted the coronavirus. She mentioned that he is currently recovering in isolation and continues to test positive for the respiratory virus.

Our flight from Vancouver to Honolulu scheduled for May 5th was unexpectedly rescheduled by Air Canada to May 4th, which unfortunately does not align with our travel arrangements. We are seeking to adjust the flight to May 6th or receive a full refund to secure alternative travel plans for May 5th. Contacting customer service has resulted in prolonged wait times of over two hours. This delay is hindering our ability to finalize hotel bookings that are dependent on our flight arrangements. Additionally, my brother and his wife, who are part of the same booking, are also seeking the same adjustment.

I had my flight to Vancouver (AC123) canceled last night without any explanation. This caused me to miss my connection to Sydney for a cruise with Viking. Despite the flight delay being initially due to a mechanical issue that got fixed by 6:30 PM, we were kept waiting until 8:00 PM. After boarding at 7:30, the plane faced further delays for de-icing that didn't occur, followed by a need for more fuel and de-icing. Eventually, the pilot mentioned it was too risky to fly, though contradictory instructions were given earlier. These circumstances led to me missing the first day of my cruise. I am hoping for fair compensation, such as a first-class seat for my rescheduled flights today, considering the extended wait at the airport. It's alarming that a flight (AC185) departed two hours after ours was canceled. I seek clarity on the situation and what actions will be taken to rectify this disruptive experience.