Good afternoon Air Canada:**Good Afternoon Air Canada:*I electonically misplaced the em...

GetHuman4250603's customer service issue with Air Canada from January 2020

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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman4250603's own words
Good afternoon Air Canada:**Good Afternoon Air Canada:*I electonically misplaced the email I copied below.*I understand there was an expiry date, but wonder if you would be kind enough to re-issue a coupon code to me as I am planning a trip to Dunedin (toronto to tampa), and would like to fly with you.**thanks in advance for your understanding!*Frank Graham***Our File: ABDA-**MLDJL**Dear Mr. Graham,**Thank you for writing about your recent experience with us. We are really sorry for disappointing you. We know our customers expect a comfortable and enjoyable trip, while also being provided with exceptional customer service.**From what you’ve described, we can understand why you wanted to contact us. We appreciate you taking the time to write because your feedback gives us the chance to improve. Your comments have been shared with our Management Team for their review and action.** **As a goodwill gesture, we would like to offer you a one-time discount of **% off the base fare on your next booking at aircanada.com. Below, we have provided your Promotion Code and instructions on how to receive your discount.** **We hope to have the opportunity to welcome you on board in the future.** **Sincerely,** **Vicki Kokkonas**Air Canada Customer Relations** **Discount off your next booking** **Your Promotion Code is: CWKBJ*A*** **To receive your discount, enter the one-time-use promo code CWKBJ*A* in the Promo Code box at aircanada.com when you make your booking.** **This discount offer is valid for one year from today. This means you must complete the booking and travel within one year. You may use your discount for a new booking only, not an existing booking. The discount applies to a maximum of four passengers, provided all passengers’ tickets are booked at the same time.** **The discount applies exclusively on published fares for Air Canada, Air Canada Rouge and Air Canada Express designated flights. Promo codes cannot be combined with other discount codes and are not valid on Air Canada Vacation packages. Please note that when you see the fare displayed on the Select Flights screen, the discount has already been applied.

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Air Canada

Customer service issue
Reported by GetHuman4250603
Jan 14th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 4407 others
0 customers following this

Timeline

GetHuman4250603 started working on this issue
Jan 14th, 2020 6:46pm

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