My son, Lex Dobson, traveled back to the Cayman Islands from Toronto on Thursday **th D...

GetHuman-cazjmaye's Baggage Problem issue with Air Canada from December 2019

Help with my Air Canada issue
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-cazjmaye's own words
My son, Lex Dobson, traveled back to the Cayman Islands from Toronto on Thursday **th December on flight AC***. He did self check in and put his bag tag on his * piece of checked luggage but has lost his bag tag. The bag never arrived in the Cayman Islands and we are trying to get on to someone to find out if we can get the bag tag numbers so we can track the bags. We try to call the Air Canada numbers but they are toll free from North America and do not work when calling from the Cayman Islands. We have some very sentimental Christmas presents in his bag and are desperately trying to find out if the bag left Canada or if it is somewhere else. Any help would be greatly appreciated!

GetHuman-cazjmaye did not yet indicate what Air Canada should do to make this right.

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Air Canada

Baggage Problem issue
Reported by GetHuman-cazjmaye
Dec 23rd, 2019 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 3591 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-cazjmaye started working on this issue
Dec 23rd, 2019 3:16pm
GetHuman-cazjmaye indicated the issue is not fixed yet.
Dec 23rd, 2019 8:32pm
GetHuman-cazjmaye indicated the issue is not fixed yet.
Dec 23rd, 2019 8:33pm
GetHuman-cazjmaye indicated the issue is not fixed yet.
Dec 23rd, 2019 8:33pm
GetHuman-cazjmaye indicated the issue is not fixed yet.
Dec 24th, 2019 7:59pm
GetHuman-cazjmaye confirmed the issue is fixed. Hooray!
Dec 24th, 2019 8:05pm