hello my name is romanus miser...we left cancun n Nov **...* ** pm with connect at...
GetHuman-themeser's Complaint About a Flight issue with Air Canada from November 2019
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The issue in GetHuman-themeser's own words
hello my name is romanus miser...we left cancun n Nov **...* ** pm with connect at * ** pm to sault ste marie.*Flight no was AC *****At * pm when I looked at flight status it showed delay...I went to AC desk and they indicated that there was a mechanical problem...email rec at * ** pm depart at ** ***then next change was sent by email * ** pm depart ** **...*then next delay email sent * ** depart * **.. then at * ** delay email sent ...depart * ***We actually lifted off the ground approx. * ** am...*this resulted in a * hr ** min delay.....*Although a meal voucher was provided for **.** value.... and a * time promotional savings code off base fare on next booking...**Being delayed so many times, and with many conflicting stories...one was mechanical, next was no crew....*even though we did leave the way it sounded was that only crew was coming back from broken plane...to our surprise the plane also has many travelers come off the plane. After speaking with many of disgruntled travellers on our flight, this seemed to be quite evident that AC did not have full flights and just delayed to have full flight..*This seems more true, that the * ** flight and * ** flight combined filled the plane and probably the same with the Sudbury flight.**This does lead us to be very dissatisfied customers with out any type of major compensation. Speaking with the customer service employee, I was ld to believe that a PAC coupon would be given... if this is what we received it could be worth ** percent of base fare....on a *** flight that would be only **.**...This would not be sufficient compensation for the tireless waiting, not knowing what the status is until to late, for some of us that had to work the next day. My wife had to work for ** pm and she will be very tired because of the lack of early decision making of AC. Please review your records and reply to what other added compensation could be applied for the inconvenience, restlessness that was put upon us..We have flown AC numerous times, and bad experiences can result in other ways of air transportation. I hope to get a satisfactory reward for our ordeal....thank you...romanus miser
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