Flight delay

GetHuman3802729's customer service issue with Air Canada from October 2019

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The issue in GetHuman3802729's own words
Get documentation from Air Canada regarding the reason and time for the flight delay from BWI to Toronto on July *, **** per insurance request. ... Flight AC **** with scheduled departure time of **:** on July *, **** from BWI to Toronto was delayed due to storms. This caused me to miss my scheduled flight to Amsterdam on AC *** departure time of **:**, causing me to miss my connection to a scheduled Viking river cruise. I missed * days due to the storms. The next scheduled flight was not until the evening of July *, **** on AC *** Toronto to Amsterdam. It was scheduled to depart at **:** but departed at a later time that evening*My travel insurance needs the following:**. Documentation from the airline confirming the reason and length of the delay.**. A copy of the altered airline itinerary issued by the travel supplier showing the time of arrival.*Proof of payment for your trip. (credit card statement)*Please provide this information as soon as possible. *Thank you very much.
This is frustrating since I don't have this information and have been on hold for well over estimated time.
AC could make it right by providing the correct documentation requested and a monetary compensation for misinformation and stress caused by agents.
Viking - no response. AC - no response
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Air Canada

Flight delay history with time and reason for the delay
Customer service issue
Reported by GetHuman3802729
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 4627 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman3802729 started working on this issue
Oct 21st, 2019 1:51pm
GetHuman3802729 indicated the issue is not fixed yet.
Oct 22nd, 2019 3:45pm

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