GetHuman3581762's customer service issue with Air Canada from September 2019
Help with my Air Canada issue
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Before contacting them, items GetHuman3581762 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman3581762's own words
Just trying to login and book a flight ... BOTH AIR CANADA AND AEROPLAN DO NOT SEND THE VERIFICATION CODE VIA EMAIL QUICKLY.*The request for a login verification code was entered ths morning Monday Sept ** at *:** AM. The email with the verification code arrived the same day at *:** PM. Yet, having left the browser open while waiting the mail, I entered the verification code, which was REJECTED with the words "invaid jwt" in RED. and below the request to RESEND TE CODE.**IMPOSSIBLE TO LOG IN!!!!!*You have recently forced me to * step authentication and to change my password. I did change the password, but the next step is to receive an email, which arrives with about a * hour delay, and sometimes does not even arrive. The last one I received is dated last night, Thursday Sept ** at *:** PM containing a * digit number that is REJECTED. About ** minutes ago I clicked to get a new email (you have a timer for * minutes.....) and I have not received it yet.**CONSEQUENTLY I am locked up from the account AND you do not have a technical support number published anywhere !!!!!
The email with the * level authentication arrives hours after the request, and the code is then not accepted because expired. The email should arrive immediately. There is even a ** second timer....
remove the *FA method, or make it work !!!!
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