GetHuman3581762's customer service issue with Air Canada from September 2019
Help with my Air Canada issue
First: share to improve GetHuman3581762's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3581762 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman3581762's own words
Just trying to login and book a flight ... BOTH AIR CANADA AND AEROPLAN DO NOT SEND THE VERIFICATION CODE VIA EMAIL QUICKLY.*The request for a login verification code was entered ths morning Monday Sept ** at *:** AM. The email with the verification code arrived the same day at *:** PM. Yet, having left the browser open while waiting the mail, I entered the verification code, which was REJECTED with the words "invaid jwt" in RED. and below the request to RESEND TE CODE.**IMPOSSIBLE TO LOG IN!!!!!*You have recently forced me to * step authentication and to change my password. I did change the password, but the next step is to receive an email, which arrives with about a * hour delay, and sometimes does not even arrive. The last one I received is dated last night, Thursday Sept ** at *:** PM containing a * digit number that is REJECTED. About ** minutes ago I clicked to get a new email (you have a timer for * minutes.....) and I have not received it yet.**CONSEQUENTLY I am locked up from the account AND you do not have a technical support number published anywhere !!!!!
The email with the * level authentication arrives hours after the request, and the code is then not accepted because expired. The email should arrive immediately. There is even a ** second timer....
remove the *FA method, or make it work !!!!
I have an issue with Air Canada too
How GetHuman3581762 fixed the problem
We are waiting for GetHuman3581762 to fix the problem and share the solution with the rest of us customers.
Please help with my Air Canada issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.