Air Canada Customer Service Issues

My elderly mother, aged 89, is unable to walk without a walker due to past injuries on her arms, shoulders, wrists, and legs. She needs wheelchair assistance throughout her journey with AirCanada, which includes help with Customs, Baggage, and Security Check. Despite using a walker, she struggles to walk even short distances, and has difficulty holding objects securely. As she will be traveling alone, she requires assistance with sitting, standing, and moving her luggage on the plane. She will also bring a foldable walker with her. She plans to reach YYZ airport via TTC Wheeltran service. It would be greatly appreciated if you could coordinate her safe arrival at your counter. In addition to wheelchair assistance, it would be helpful if she could be seated in a Handicap or aisle seat near the restroom on both her departure and return flights. For example, seating her in 16c or 16d on the AirBus [redacted] for flights AC795 and AC796 would be ideal.

During a recent re-ticketing process with Air Canada, I encountered a discrepancy in the charges. The agent erroneously applied a $[redacted] difference between the old and new ticket prices. However, upon reevaluation, the correct difference should have been only $54. I initially paid $[redacted] for the original ticket and the new fare was $[redacted], making the overcharge apparent. The old booking reference number is S4Y3CE, while the new reference is QX3XSV. Considering my upcoming travel plans with Air Canada from Palm Springs to Montreal and then to Rome, resolving this matter promptly is crucial. I am looking for a speedy explanation and reimbursement for the excess charges incurred during the re-ticketing process. Sincerely, J.P. Soly

Regarding Booking Ref MDM2U5: Initially, I booked a direct flight from Montreal to St. Lucia for September 1. The direct flight is no longer available, so Air Canada updated my reservation. I received the notification by email, as I am unable to call the reservation number from my current location. I am requesting to adjust my departure time from Montreal to 10:00 am instead of the current 06:30 am to accommodate a better connection from Toronto at 13:45 that day. I am traveling with my daughter, Danielle A., and need her itinerary to reflect the same changes. She is traveling back with me on September 1 from YUL to UVF. We would appreciate being booked on the 10:00 am flight from Montreal, especially for the convenience of my young child. The current itinerary has significantly extended our travel time, which was initially chosen for its shorter duration. To summarize, I need to change the departure time from Montreal to 10:00 am and ensure that the adjustments also apply to my daughter's travel plans. I have not received any updates regarding her reservation.

On April 10th, [redacted], I bought a ticket and selected my seat for a round trip from LA to Vancouver, Vancouver to Delhi, and back. On July 18th, I was informed via email that I would receive a $[redacted] refund for one of my flights. After a 2-hour call, the representative confirmed the credit but couldn't explain why my preferred seating was removed and refunded. Eventually, I was re-assigned a preferred seat, and my account was charged $[redacted]. However, I only received a refund of $80.51 instead of $[redacted]. I kindly request the remaining balance to be refunded promptly. Please feel free to reach me at [redacted] if further information is needed. Thank you!

During my return trip from Cuba with Air Canada, upon receiving my checked luggage at Toronto International airport, I realized it had been tampered with. Among the missing items are precious jewelry pieces including an 18-carat gold tanzanite and diamond ring, silver ammolite earrings, and a silver ammolite ring. I usually carry valuables in my carry-on, but this time I forgot and placed them in my checked bag in a headphone case inside a cosmetic bag. Upon arriving home, I found both the cosmetic bag and headphone case unzipped, indicating someone had gone through my belongings during the trip.

Hello, on June 25th, [redacted], I flew from Brisbane to Newark with Air Canada. I spoke with the Air Canada help service asking for an aisle seat due to a backache. They inquired about my medication, and I confirmed taking prescription medication 12 hours before. I was then told I couldn't take the flight without a doctor's certificate. After promptly seeing a doctor who approved me to fly, I was rebooked on a Qantas flight to Los Angeles on June 26th and then to NYC Kennedy. Despite missing a day in New York, the experience left me feeling very depressed for the rest of my vacation. I had to spend a night in a hotel and take a taxi back to the airport the next day. Back home, the depression lingers, awaiting a doctor's appointment. If Air Canada doesn't compensate me for this inconvenience and my ongoing health issues, I will consider seeking legal advice. I hope for a prompt resolution to this matter. Thank you, Janice L.

Subject: Stolen jewellery from checked luggage Message: Returning from Cuba with Air Canada, I found my checked luggage had been tampered with. Missing were valuable jewellery, such as an 18-carat gold tanzanite and diamond ring, silver ammolite earrings, silver ammolite ring, and 18-carat gold amethyst earrings. While I usually keep valuables in my carry-on, this time I forgot. Upon arrival in Toronto, I noticed my identification strap was undone, which is usually secure. Upon reaching home, I found my cosmetic bag and headphone case had been tampered with. The missing gold pieces hold sentimental value and I hope to pass them down. The gold tanzanite ring was appraised at $[redacted] in [redacted] and $[redacted] in [redacted]. Your assistance in this matter is greatly appreciated.

On July 26th, I received a confirmation for Air Canada Flight [redacted] departing from Antigua to Toronto on Saturday, July 27th, with reference number KS6SLV. Unfortunately, the flight was never confirmed, and the agent I was speaking to abruptly stopped the conversation. Despite my attempts to reach out via email to Customer Relations, some emails were returned. Moreover, the cost of waiting on hold to speak with someone over the phone amounted to over $[redacted], which is very disappointing and frustrating. If the ticket for the initial flight has been issued, I would like to request a refund of the funds or points to be credited back to my account. In the meantime, I have independently booked a flight for August 3rd from Antigua to Winnipeg.

I have sought help from multiple people regarding the unfortunate situation my employees experienced last week, but have not received any resolution. The ordeal began on July 11th with four travelers going from Winnipeg to Toronto then to LGA, but were rerouted to Montreal due to delays. In Montreal, they faced long delays, flight cancellations, and unhelpful Air Canada staff. After finding two rooms at A loft hotel for $[redacted], they spent $[redacted] on a car service to get to NYC. Air Canada has offered no assistance, only issuing new exchange tickets for future flights, which I do not want. I need a refund to cover these unexpected costs. Despite reaching out to Twyla Robinson and customer service, no one has offered help. I am dissatisfied with the service I have received and seek resolution for this financial burden inflicted by Air Canada's lack of customer care.

Hello, I am reaching out to request compensation for the stress I experienced due to an incident involving Air Canada. I incurred taxi expenses to visit a doctor as Air Canada required, and promptly obtained a certificate allowing me to fly the same day. Due to a lack of available flights, my original bookings were canceled, leading to an overnight stay at a hotel and the need to present a doctor's note at the airport the next day. The alternative flight offered to us included extra stops, resulting in missing a connection and arriving at a different airport than originally planned, causing a loss of 24 hours in New York and pre-paid activities. I have already contacted Aaron at FE, an Air Canada representative, and provided case number [redacted]-Y9D6F6. I kindly request a response at your earliest convenience. Thank you, Janice L.

On July 20th, I traveled on flight AC035 and experienced engine problems. Although such occurrences are understandable, the lack of organization from Air Canada was disappointing. There was a lack of information provided, and the situation resulted in confusion and chaos. Mothers and children were left waiting without proper assistance, while some passengers had to wait for their luggage despite it being forwarded to NZ. The wait for shuttles was longer than advised, causing further delays. Additionally, there were issues with flight timings and navigation, leading to extended sitting times on the plane. Upon arrival in Brisbane, we were informed of an overnight stay due to no available flights, with meal vouchers provided that did not cover the full cost of meals. Furthermore, extra expenses were incurred from overseas calls to adjust plans due to the delays. Our disappointment was further compounded when one of our suitcases was damaged upon arrival in Calgary. As pensioners, we hope for improved accountability and service from Air Canada in the future. My name is Pam Strong, and I anticipate a response to my concerns, as contacting you by phone has been challenging. My email is [redacted], and my phone numbers are [redacted] (mobile) and [redacted]54 (home). Thank you for your attention to this matter.

On August 4, [redacted], during Flight AC8108, my husband and I encountered a very rude flight attendant. My husband was struggling with a back injury and using a walking stick, but she was unhelpful and ordered us to stow our bag under the seat. When I asked a simple question, she rudely dismissed me. It was clear my husband was in pain and needed assistance, yet she showed no empathy. Later, she assisted another passenger effortlessly. During drink service, she seemed irritated when asked for ice. Despite never having made a complaint before, I felt compelled to do so now. I regret not knowing her name, but she had red hair. I always believed Canadians were known for their friendliness and kindness, yet this experience was disappointing.

Every year, when my partner and I fly roundtrip using Air Canada from Quebec City or Montreal to Costa Rica for a 4-month stay, we are consistently asked by the Air Canada ticket agent to provide proof of exiting Costa Rica after 3 months. Failure to provide this proof results in the threat of our flight being voided. I am inquiring whether a paid invoice from a Costa Rican shuttle service, documenting our departure from Costa Rica to Nicaragua after 3 months, will meet the requirements of the Air Canada ticket agent in Quebec City. It's worth noting that our encounters with Costa Rican customs agents have been trouble-free; our challenges seem to arise solely with Air Canada.

My Air Canada flight #[redacted] from YQM to YYZ on August 6, [redacted], was delayed for 6 hours due to scheduling issues, causing us to miss our connection on AA back to the U.S. I had to rebook AA flights for August 7, resulting in total fees of US$[redacted].26 for the fare difference and change fees. I believe Air Canada should reimburse us for this additional expense. On top of that, I had to stay overnight at the airport hotel, Sheraton Gateway, incurring an extra cost of $[redacted].

Flight AC317 on July 14, [redacted], was quite a stressful experience for us. Our check-in luggage, which included all our camping equipment, was delayed back in Montreal on flight AC964079. Despite assurances from the initial agent that it would be forwarded to us promptly, things did not go as planned. Subsequent discussions with another agent revealed that no delivery information was taken by the first agent. This miscommunication caused further complications as we were unable to receive our luggage on time. Frustratingly, getting information from the outsourced call center in India was unhelpful. The lack of clarity on when our luggage would arrive forced us to cancel our camping plans, incur an unexpected cost for alternative accommodation, and deal with the uncertainty of our belongings. We were only informed of the luggage's whereabouts minutes before arriving at Calgary Airport. We are seeking a refund for the luggage check-in cost and the unexpected expenses for the Airbnb booking we had to make.

My spouse and I had reserved a non-stop flight from Phoenix to Calgary on June 6th, [redacted], and a return flight from Calgary to Phoenix on June 11th, [redacted]. In May, Air Canada canceled our flights and rebooked us with layovers in Toronto and Vancouver, which did not suit our plans. Therefore, we canceled our reservations and requested a refund. Despite being informed by an agent named Judy that we would be contacted via email within 72 hours, we did not receive any response. Following up on July 27th and August 5th with agents Judy and Manuela, we are still awaiting our refund. The reference number for the Phoenix to Calgary segment is RKRA8E, and the ticket numbers are [redacted] [redacted] for Thomas P. and [redacted] [redacted] for Kanitta P. For the Calgary to Phoenix segment, the ticket numbers are [redacted] [redacted] for Thomas and [redacted] [redacted] for Kanitta. We seek a full refund to be credited back to our credit card promptly as the alternative flights were not acceptable. Your assistance in this matter is greatly appreciated. Thank you, Thomas P. [redacted].

I have a flight booked from YVR to PHL for a red-eye this Sunday morning. Upon checking my email confirmation today, I noticed the flight is actually scheduled for early Saturday morning instead. This is an issue as I have a concert in Vancouver on Saturday night and planned to go directly to the airport after. I need to change my flight to make it to the concert. Thank you for your assistance. - Deborah S.

I am traveling from YVR to PHL on a red-eye flight that I believed was booked for just after midnight this Sunday morning, August 18th. However, upon checking my email confirmation a few days ahead, I noticed that the reservation is actually for the early hours of Saturday morning (just after midnight on Friday). This is very concerning as I have a concert in Vancouver on Saturday night, and I specifically booked a red-eye flight to go to the airport straight from the concert. As it currently stands, I would miss the concert entirely. I am really hoping to change the flight to the following day as I have been preparing for this concert for months. Thank you in advance for your assistance with customer service. I am eagerly waiting to be connected. - D. S.

Hello, my name is Rochl. I traveled to Tel Aviv on July 1, [redacted], via Austria. Unfortunately, I experienced a delay that caused me to miss my connecting flight, leading to disruptions in my plans and a lack of food. Upon my return, my flight from Newark was canceled, resulting in a 26-hour wait for the next flight. I have not received any compensation for these inconveniences, causing me to lose money and time. As a loyal Air Canada customer, I am seeking resolution and reimbursement. Here are my reservation codes for reference: QU5XQ1, AKMV0V, and NYRMBI. I hope to hear from you soon and trust that Air Canada will address these issues promptly. For further communication, please email me. Thank you, Rochel Chen.

The recent experience involving a mother and daughter triggered unpleasant memories for me. I am frustrated with feeling like a mere number in the system. I used to consistently book the same seat for comfort due to a neck condition and to avoid disturbances from a child behind me. Despite settling in and securing my belongings, I was unexpectedly asked to relocate. Refusing, I explained my reasons, only to be threatened with removal from the flight and a ban. Reluctantly, I complied after the intervention of a manager, only to witness the arrival of a person in custody escorted by police. A simple explanation about the security necessity would have sufficed. It's disheartening how some airlines fail to treat passengers with basic respect, evoking memories of my own unfortunate incident years ago. The incident involving the mother and daughter serves as a stark reminder of this disappointing encounter. The frustration lingers.