Hello,**Please do point me to who ever can help me via Air Canada or Hopper. *I'm extre...

GetHuman-bdotbell's customer service issue with Air Canada from March 2019

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The issue in GetHuman-bdotbell's own words
Hello,**Please do point me to who ever can help me via Air Canada or Hopper. *I'm extremely dissatisfied with my flight experience and missed an important meeting at work due to significant delays via the first leg of my flight and major bottlenecks during the second leg of my flight including the early departure of my rebooked connecting flight and two separate encounters with two very rude customer service agents one who insinuated it was my fault I missed my connection and reluctantly booked me on a noon flight out of Toronto. *This one way flight cost me nearly $*** and failed to get me to my destination within a reasonable time (my original landing was supposed to be *am at ORD), the customer service I received was extremely poor, and I'd like some reimbursement whether it is in the form of a credit for future travel or preferably a partial refund for the inconveniences and disrespect I endured as a customer. **My flight out of POS was delayed for over * hrs (boarding issue *legal responsibility* with I believe * passengers per the announcement from the pilot) causing me to miss my original connection flight. This flight landed in Toronto around *:**am when everyone with connections were directed to wait in line for their new boarding passes. During this wait in line, preferential positions were given to customers flying to Boston & LaGuardia NY even though their flights were scheduled after my rebooked flight to Chicago. After nearly an hr waiting in line, Air Canada provided me another boarding pass at *:**am for a flight that departs at **:**am. TSA provided a shorter line for upcoming flights but **% of the bags were flagged for hand search. I eventually received my bags and a passport receipt with photo for custom clearance at **:**am. The customs agent said I'll be fine when I mentioned my concern with the line letting them know my flight leaves at **:** per the boarding pass - that doesn't have a gate id btw. Customs agent was very cavalier and nonchalant saying this part only takes * mins so I would be fine which wasnt true. I went to the first available Air Canada gate to get my gate for departure where I was ignored by a caucasian Male agent holding a phone and wouldnt even acknowledge my presence despite making direct eye contact with me. I politely got the attention of his Asian counterpart who was happy help me though he wasnt at the front desk and doing paperwork closer to the jet bridge. He came to me checked my boarding pass, then his log to let me know my actual gate number but flagged me back to let me know the flight departed early and pointed me in the direction of customer service to be rebooked.*I was shocked to learn this since my original flight from POS on the same airline was held for over two hrs due to a "boarding issue" confirmed by the snappy customer service agent named Simona for whom I had to wait in another nearly hr long line because she left her post despite having a long line of customers and no help at the customer service desk. As mentioned previously this agent was very snappy, wasn't courteous at all and had a very bad attitude all the while telling me I had enough time from landing to board my **:**am departure flight which departed early despite me receiving my new boarding pass with no gate code at *:**am and still having to clear tsa and customs. Upon explaining and keeping my composure after an already long travel day, she rolled her eyes and begrudgingly put me on the next flight out which was set to leave at noon. Simona also switched out my original window seat(preferred) for an aisle seat eventhough the plane was nowhere near full. With only about ** mins till boarding, I decided to take on my seat change at the gate in an effort to end my negative experience with Simona as soon as possible.**This entire experience has put a very bad taste in my mouth and though I travel nearly ** times a year, I have never experienced a red eye flight or any flight flight for that matter with so many hiccups and disrespectful customer service agents. My experiences flying standby were more reliable than this $*** one way flight and I've done so at least * times consecutively in the last two years. **Please do let me know what options are available to me. I'd love for you guys to try to make this right. **Thanks,**Brandy Bell**-***-***-****
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Air Canada

Customer service issue
Reported by GetHuman-bdotbell
Mar 13th, 2019 - 5 mons ago
I have an issue with Air Canada too
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Seen by 16 customers so far
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Mar 13th 3:39am