Hello, My name is Gheorghe Dumitra and booked a trip to S America with Taipan Tours. De...

GetHuman-gdumitra's customer service issue with Air Canada from February 2019

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Hello, My name is Gheorghe Dumitra and booked a trip to S America with Taipan Tours. Departing from Toronto to Lima on March **, flight AC **** and return from Rio to Toronto on April **, flight AC *****AC**. My reservation, by Taipan is GUMIWB, airline res code is Airline Reservation Code NYXNCR, ticket *************, and ***. Now I and my wife wanted to make a pre-trip extension to Ecuador and jin the group in Lima and return to Canada as booked. Now, after we paid separately for flight from Toronto to Quito and Quito to Lima with another airline, yesterday Taipan Tours contacted us and said it is AC policy that if we do not show up for outbound flight we lose the inbound flight too. We had even discussed with the tour operator way in advance that we give up*lose money for the outbound flight only and use the AC inbound flight as paid for.**What can we do, what do you advise?**Thank you very much and hope there is a solution for us as we cannot get stuck on Rio airport id boarding is denied by AC.**G. Dumitra, P. Eng.*Dr. Nina Dumitra
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Air Canada

Customer service issue
Reported by GetHuman-gdumitra
Feb 27th, 2019 - 3 mons ago
I have an issue with Air Canada too
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GetHuman-gdumitra started working on this issue
Feb 27th 10:44pm