I had booked a flight to Amsterdam from Hartford, Ct. U.S.A. Due to unforeseen circums...

GetHuman1171631's customer service issue with Air Canada from November 2018

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The issue in GetHuman1171631's own words
I had booked a flight to Amsterdam from Hartford, Ct. U.S.A. Due to unforeseen circumstances ( * hurricanes, a tornado, and earth quake, there was a crisis in the United States Passport office which caused a delay in processing passports. My flight was schedule to leave on October **, ****. Although I had requested my passport in plenty of time and had requested Expedite Processing and Expedite shipping, I still did not receive my passport in time. I contacted the travel agency which booked the ticket and unfortunately, they only refunded a small portion. If my ticket. They directed me to Air Canada to correct the problem. I have filed two complaints and have not heard ANYTHING yet . My ticket number is ***-**********. The confirmation number is *K**FLV. Reference * L*C*SF. My name is Saundra Magana. The ticket is a round trip ticket. The travel agency said they would be glad to do a total refund if you have them authorization. I would like to travel on December *th or *th to Amsterdam but need the money to do so. Kindly respond to me at (***)*******. Respectfully, Saundra Magana. You can e mail at: *****@***.com. Thank you.
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Air Canada

Customer service issue
Reported by GetHuman1171631
Nov 15th, 2018 - 3 mons ago
I have an issue with Air Canada too
Not resolved
Seen by 6 customers so far
Similar issue to 1146 others
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman1171631 started working on this issue
Nov 15th, 2018 8:53pm