I called and sent them the letter but I haven't heard from Air Canada

GetHuman968060's customer service issue with Air Canada from August 2018

Help with my Air Canada issue
The issue in GetHuman968060's own words
I booked a flight May *, **** for a trip to Canada ********* however I had an unplanned surgery on ********* but yet I traveled on *******-******* not knowing I shouldn't have and got really sick-so with that said my doctor told not to travel for a few weeks and I have a letter from him, I called Air Canada to tell them and they cancel but didn't say anything about a credit or refund. I am told to contact customer relations but yet it impossible because of the topics listed. Please help. Thank you*Fran M.
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Air Canada

Customer service issue
Reported by GetHuman968060
Aug 8th, 2018 - 7 mons ago
I have an issue with Air Canada too
Fixed
Seen by 8 customers so far
Similar issue to 451 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman968060 started working on this issue
Aug 8th, 2018 8:25pm
GetHuman968060 indicated the issue is not fixed yet.
Aug 10th, 2018 12:56am
GetHuman968060 indicated the issue is not fixed yet.
Aug 10th, 2018 12:57am
GetHuman968060 indicated the issue is not fixed yet.
Aug 11th, 2018 9:26pm