Item missing from bag upon arrival

GetHuman903321's customer service issue with Air Canada from July 2018

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Help with my Air Canada issue
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman903321's own words
to let Air Canada know that there may be an issue with baggage handling in Boston Logan or Ottawa ... Ref. AC**** ** July ******My wife and I traveled on the referenced flight. After unpacking our bags, we noticed that we were missing an item that had been in the case. The item (one of two) was a blue delft tile in a cardboard container with Holland America Line on the opening flap. The only time that the luggage was out of our control was after handing in at Boston airport and pick up in Ottawa.*I realize that the item will probably not be returned, but I feel that you should be aware of the circumstance.
The missing item was a gift from Holland America on our recent cruise.
Nothing to resolve only FYI
I have been an Aeroplan member since late ****'s
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Air Canada

Customer service issue
Reported by GetHuman903321
Jul 21st, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 356 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman903321 started working on this issue
Jul 21st, 2018 3:52pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 21st, 2018 6:04pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 21st, 2018 6:33pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 24th, 2018 5:26pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 24th, 2018 5:28pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 24th, 2018 5:34pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 24th, 2018 5:35pm
GetHuman903321 indicated the issue is not fixed yet.
Jul 24th, 2018 5:35pm