Being offered **% off next flight is not acceptable. A refund for what a paid for the upgrade seats would make me believe in their customer service policy to serve the customer.

GetHuman788347's customer service issue with Air Canada from June 2018

Help with my Air Canada issue
The issue in GetHuman788347's own words
Refund of $***.** which I paid for upgrade seats. ... Not satisfied with complaint resolution offered. I would like to talk to a person who has authority. *CAS *******-L*YOR*
More seats were in front of bulkhead and could not stretch legs out, arm rest did not go up (overnight international flight) and seat cushions were so worn out we sat on our pillows.
Refund of $***.**
First time flying air canada and no comparison to other airlines flying international which have been excellent.
Emailing customer complaint per your website.
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Air Canada

Upgrade of seats that were less than upgrade
Customer service issue
Reported by GetHuman788347
Jun 15th, 2018 - 9 mons ago
I have an issue with Air Canada too
Fixed
Seen by 13 customers so far
Similar issue to 211 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman788347 started working on this issue
Jun 15th, 2018 6:54pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 15th, 2018 8:14pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 15th, 2018 8:14pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 15th, 2018 8:15pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 15th, 2018 8:24pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 15th, 2018 8:25pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 15th, 2018 8:52pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 16th, 2018 8:05pm
GetHuman788347 indicated the issue is not fixed yet.
Jun 17th, 2018 2:23am
GetHuman788347 indicated the issue is not fixed yet.
Jun 18th, 2018 8:59pm