Flight AC*** on Jun *. Baggage missing upon arrival Jun * ****. tag number AC******. Ye...

GetHuman-sergeylk's customer service issue with Air Canada from June 2018

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-sergeylk's own words
Flight AC*** on Jun *. Baggage missing upon arrival Jun * ****. tag number AC******. Yellow*orange*gold upright hard shell suit case. Under the name of Katerina Kisel. Filed a report with Air Canada Warsaw lost baggage department. Reference number WAWAC*****. *We we're told that the bag was left in Toronto, and they transferred on the next flight thru Frankfurt Germany flight LH****. However when we called them, they told us the flight has been cancelled. It is now June * , and they still have no idea where our bag is. We are going toeave Warsaw to Brest, Belarus on Monday morning June **, ****. *We want our bag before we leave the country.
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Air Canada

Customer service issue
Reported by GetHuman-sergeylk
Jun 9th, 2018 - a yr ago
I have an issue with Air Canada too
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Seen by 9 customers so far
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-sergeylk started working on this issue
Jun 9th, 2018 6:51pm
GetHuman-sergeylk indicated the issue is not fixed yet.
Jun 9th, 2018 8:05pm