We were scheduled to fly out of Kona Hawaii on March **, **** at **:** on AC*** to Vanc...

GetHuman2597129's customer service issue with Air Canada Vacations from March 2019

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The issue in GetHuman2597129's own words
We were scheduled to fly out of Kona Hawaii on March **, **** at **:** on AC*** to Vancouver, with a connecting flight to Winnipeg.*We arrived at the Kona airport * hours early to find out our flights had been cancelled.*Fortunate for us we arrived so early that Air Canada representatives were able to put us on a flight to Honolulu, to Vancouver, Calgary, Saskatoon and finally Winnipeg.*No one, I repeat no one contacted me to advise me of our flight cancellations. This could have been done via e mail or phone. Again, had we not arrived at the airport early we would have been stranded in Kona meaning I would have missed a day or two of work and, my granddaughter would have missed school.*I would like an explanation and an apology.*Larry Indian

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Air Canada Vacations

Customer service issue
Reported by GetHuman2597129
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 13 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman2597129 started working on this issue
Mar 26th, 2019 3:37pm
GetHuman2597129 indicated the issue is not fixed yet.
Mar 29th, 2019 5:11pm

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