Agoda Customer Service Issues

I recently made a reservation for a double room at the Corinthia Hotel Prague from 13th August [redacted] to 15th August [redacted]. My booking ID is [redacted]67. The website mentioned that I would receive a confirmation email within 10 minutes, but it has been 30 minutes and I have not received it yet. The website also stated that my card would not be charged, and payment would be made upon arrival. However, a charge of [redacted]€ has already been deducted from my card. I am unable to cancel the booking as the booking ID is not being recognized, and there is no available phone number to contact customer service. I have screenshots of all the details provided. If I do not receive a refund, I will have to take further action. To prevent any inconvenience, I kindly request that my booking be cancelled, and the charged amount be refunded promptly. Sincerely, F. Müller

I need assistance! I attempted to cancel my reservations through your system unsuccessfully. Now, I am panicking because the hotels in London confirmed that my bookings are non-refundable. The total cost is US$2,[redacted]. Please assist me. What mistake did I make? Agoda Booking Summary for DoubleTree by Hilton London Angel Kings Cross: - Superior Room with Double and Single Bed - Check-in: September 10, [redacted] - Check-out: September 13, [redacted] - Booking ID: [redacted] Agoda Booking Summary for Hilton Paddington Hotel: - Double Hilton Guest Room - Check-in: September 16, [redacted] - Check-out: September 18, [redacted] - Booking ID: [redacted] Upon receiving the email, it stated: Cancellation and Change Policy: - Cancellation within 4 days before arrival will incur the full charge. - No refund for no-shows. Remember that canceling one hotel does not automatically cancel the other. To cancel the entire booking, all hotels need to be canceled individually. Please help! I am in a panic and urgently need to cancel the bookings and get refunds.

Dear Agoda, I am writing to express my disappointment with my recent booking experience. I had planned a trip to Nanital from 12th to 15th August and booked a guest house called The Sukoon through Agoda, paying INR 19,[redacted].32. Upon arrival on the 12th at 10pm, I was met with a completely different reality. The guest house's location was extremely inconvenient and lacked the promised parking. The actual condition of the property did not match what was displayed on the app, leading me to believe it was a scam to deceive trusting customers like myself. Due to these circumstances, my family and I had to spend the entire night searching for alternative accommodations. I am requesting a full refund as I did not stay at the property even for a minute. I hope you can understand my frustrations and take the necessary steps to process my refund promptly. Sincerely, A Disappointed Customer

Subject: Urgent Accommodation Issue Hello, I am reaching out regarding a recent booking I made using the email address [redacted] ([redacted]). Upon arrival, I was shocked to discover that the accommodation I was given was not the property I had booked through your website, despite sharing the same address. I am deeply disappointed by this deceitful practice and find it concerning that such actions are being carried out by a reputable website like yours. It is alarming to me, especially as a female traveler checking in late at night, to be put in this situation where I have no choice but to stay at a property I did not choose, and worse, had already been charged the full amount for. This deceptive behavior is unacceptable and has left me feeling unsafe and uncomfortable. I attempted to seek assistance from your customer support but was unable to reach anyone. I kindly request the immediate cancellation of my reservation and a full refund. I am prepared to escalate this issue to the necessary authorities if needed. I urge your team to investigate this matter promptly and keep me informed of the progress. Thank you for your attention to this matter. Sincerely, Yashika Arora

Good Morning, I am writing to address an issue with my Agoda reservation for a stay at your hotel from August 16th to August 23rd, [redacted]. Unfortunately, today there was an accident at home as my father-in-law fell in the bathroom in the early hours and had to be hospitalized due to a broken hip. As my wife cannot drive and is not in good health, I need to stay to care for him. I have tried to cancel the reservation, but I understand that it is past the cancellation date for a refund. Given the circumstances and the urgency of the matter, I kindly request an exception and refund considering the situation. I am able to provide proof of the hospitalization if needed. Your understanding and assistance in this matter would be greatly appreciated. Thank you, N. S.

When I booked the hotel through the app, the price displayed was Pol [redacted], approximately €[redacted] in Mastercard currency on 15/08/[redacted]. However, my Master credit card was charged €[redacted] on the same day. The chat agents keep explaining that the price difference is due to the currency conversion from Polish zloty to Euro, with a 5% fee added, but this does not explain the €30 discrepancy. I have booked hotels in different currencies before, typically experiencing up to a €5 difference, but €30 seems excessive. I am seeking a clear invoice outlining how the total amounted to €[redacted] instead of €[redacted] or a refund for the overcharge. I am looking for a satisfactory resolution and explanation beyond the standard company policy explanation on currency conversion. Agoda advertises price-match guarantees and refunds for incorrect payment amounts, and I hope these promises are upheld in my case.

I made two hotel bookings through Agoda - one for myself and the other for someone else. I received confirmation for my own booking but not for the other person. On checking my credit card statement, I noticed both bookings were charged to my account. Despite sending three emails to Agoda, I only received one unhelpful response. Following up with another email brought no clarification. Eventually, the other person had to make another booking and pay in cash due to time constraints. At the hotel, we found out the Agoda booking had gone through without any notification despite my repeated inquiries. I then sent five more emails requesting a refund of the charged amount but received no response, leaving me in the dark. It is disappointing to be treated like this as a loyal Agoda customer. Agoda should live up to the service standards they boast about and at least provide a respectful response to customers.

On July 13, [redacted], at 9:03 a.m., I received an email from you confirming my reservation for 1 night at the B&B Casa Solares in Rossano (CS) with reservation number [redacted]91. Two hours later, at 11:01 a.m., I received a second email canceling the previous booking. However, my credit card was charged €[redacted].70 in the meantime. Despite waiting for thirty days as indicated in your email, I have not received any refund from you. My bank also confirmed no reversal of the payment. The charge was made through PAYPAL, please refund the €[redacted].70. Looking forward to your prompt response. Thank you.

I always rely on Agoda for my hotel bookings. However, after the recent experience with Mozio for transportation, I am considering using a different service provider. During my stay at H10 Universitat in Barcelona, booked through Agoda with confirmation number [redacted] and booking reference [redacted], I encountered issues with the transportation service booked via Agoda. Despite notifying Mozio 24 hours in advance about my flight delay, they never showed up for the scheduled pickup. They had charged $37.44 in advance for the service. After reaching out to them upon my return, I received a disappointing response from Jeremias Padilla of Mozio, dismissing any responsibility for the inconvenience caused by their no-show. The tone of the email was unprofessional and unhelpful, which led me to seek a refund. Moving forward, I hope for better customer service and accountability from the transportation services recommended through Agoda.

Agoda Booking ID [redacted] Hello, I am writing regarding the email I received on June 28th. I have yet to receive my refund. Can you please provide me with an update on the status of this issue? Agoda Booking ID [redacted] Dear Tark Masoud, We regret to inform you that the booking you tried to make was not finalized, leading to the absence of a booking confirmation. No booking was processed, and we regret any inconvenience this may have caused you. Rest assured, any charges will be reimbursed, and any pending amount on your card will be voided without any fees. If further details are necessary, we will contact you via a separate email. Kindly note, some banks may take up to 30 days or until the next billing cycle to release any withheld funds on your card due to this unusual error. We apologize for any inconvenience this may have caused. For further assistance, our Agoda Customer Service team is at your disposal 24/7. Please feel free to reach out to us if you have any additional questions. Thank you for selecting Agoda. Warm regards,

Agoda Booking ID [redacted]75 Hello, I am reaching out regarding an email I received on June 28 regarding my booking ID [redacted]75. I am still waiting for my refund to be processed. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Good day. Booking ID: [redacted]22 Booking Reference: [redacted]6 Client: John M.C. Member ID: [redacted]83 I am currently at the Holiday Inn Express Manhattan Midtown West. Due to an unintentional error, I booked the wrong dates (which are already paid for). The correct dates are from August 16th to the 20th (checking out on the 20th), but I mistakenly booked and paid for until the 22nd, when I will no longer be here. I spoke with the hotel's management at Holiday Inn Express, and they agreed to cancel the nights of the 20th and 21st, but they instructed me to contact you to coordinate the cancellation together. I tried to do it online, but I was unsuccessful. I would appreciate your assistance since the hotel staff is on board with the changes. Thank you.

I would like to make a hotel reservation through your app. I had some questions, so I contacted Kumaragiri Cottage in Kodaikanal using the Google Maps number [redacted]1. Unfortunately, the way I was spoken to was very disrespectful. Even though online it was mentioned that the cottage operates 24 hours, when I called at 12:30 am, the response was quite rude, making me feel unwelcome. I expressed my dissatisfaction, and in response, the person used offensive language towards me via WhatsApp. I have recordings and screenshots of the conversation. Conversely, I had contacted two other cottages prior to this experience, and they were very kind and even shared photos of their cottages promptly over WhatsApp. This negative encounter has left me with a bad impression of using Agoda for future bookings.

Dear Customer Service, I made a reservation for my parents using the Agoda application and selected the option that I was booking for someone else. However, the guest field is showing my name instead of my father's name, Mr. Ahmad Ali Mohammed Alrais. Since my father is not tech-savvy, I booked on his behalf to avoid any issues during check-in. I won't be accompanying them, so it's crucial to change the guest name to his. Booking ID: [redacted]21 Booking Reference No.: AA[redacted]16 Member ID: [redacted] I contacted the hotel, and they advised that only Agoda can modify the name. I kindly request your prompt assistance in correcting this error. For any further information, please reach out to me at [redacted]. Thank you.

Good day Esteemed Agoda Company, I have not received the refund for the booking that was canceled 15 minutes after as a different date was confirmed from the one booked on September 30, [redacted]. It seems unfair to withdraw funds two days after the cancellation and then have to wait over 50 days for the refund, this delay could have been avoided. Please review the withdrawal and the canceled confirmation documentation. The booking was made and canceled for Hotel Saint Maurice in Lille, France, on July 6, [redacted]. Payment method used was a POS with the last 4 digits [redacted] for Hotel Saint Maurice in Lille, France, under number [redacted]98. Cancellation was on July 6, booking number [redacted]98, reference ID [redacted]. Kindly provide an email address to attach the documentation. Thank you for expediting the refund process. I look forward to your prompt response. Thank you. Dear Mauro S., We have confirmed the cancellation of the booking at Hotel Saint Maurice. The cancellation was processed free of charge. The property may have already charged the full amount or a partial amount, which is normal. In this case, the refund will be handled directly by the property. Refunds typically take 10-15 business days. For further inquiries, please contact the property directly. The contact information for the property is available in the My Bookings section.

Booking Number: [redacted]91 Urgent! Please contact us! We have arrived at the hotel, and we are very surprised. It's not even worth one star. The place is unsanitary: no air conditioning, broken toilet pipes, hair scattered all over the room, dirty sheets, and there was even a theft incident in front of us. We paid [redacted] euros and feel completely swindled. The receptionist was understanding and advised us to contact Agoda, as we booked through your platform. Please reach out to us promptly to resolve this issue and find a solution. Phone Number: [redacted] 26 [redacted] [redacted] Email: [redacted] Thank you in advance. Mohamed Mazek

Hello, I am reaching out regarding my bookings with ID [redacted]75 and ID [redacted]67. I encountered some issues while trying to book my trip to Tallinn. Regrettably, the website indicated that the booking (ID [redacted]75) did not go through initially, prompting me to try again. The second attempt was successful, leading to me receiving an email confirming two bookings. Unsure of the best course of action and facing language barriers, I was unable to resolve this issue promptly. Consequently, I halted my payment and canceled the first booking (ID [redacted]75). The bank now requires your confirmation. Please email [redacted] to validate that I unintentionally made a duplicate booking due to a website error. Rest assured, I intend to proceed with the successful booking. Thank you for your assistance. Best regards, Kristina K. [redacted]

Dear Hotel Le Capitole**, I am writing to address a recent issue we encountered with a guest reservation discrepancy between Agoda.com and Booking.com. Despite the reservation being made for three people through Agoda, Booking.com only booked a room for a maximum of two guests. This has been a recurring problem, impacting multiple guests staying at our hotel. We have previously raised this issue with your customer service team, who attributed the error to Booking.com. However, we have not experienced similar problems with Booking.com in the past, suggesting that the issue may lie with Agoda.com. We urgently need this issue rectified to avoid inconveniencing our guests and tarnishing the reputation of both the hotel and your company. We are not interested in excuses but seek a prompt resolution to ensure that accurate room bookings are made. Your immediate attention to this matter would be greatly appreciated. Thank you for your cooperation. Best regards, Aurélio, Reception Service

Dear Agoda Team, I am writing to express my dissatisfaction with my recent stay at 52 Charlotte Street, Glasgow, from August 16th to August 20th. My Agoda confirmation number for this booking is [redacted]75. While the apartment itself was satisfactory, we encountered an issue with the hot water, which ceased to function properly. This caused inconvenience as my two sons and I were only able to use cold water for our needs. Despite attempting to report the problem through Agoda's messaging system, I did not receive any response during my stay. The lack of hot water greatly impacted our stay, especially since I was traveling with children. I am requesting a refund of 40% of the accommodation cost, totaling [redacted].84 EUR out of the [redacted].09 EUR I paid. I hope to hear back from you within 14 days regarding this matter. Thank you, Philip O.

Dear Sir/Madam, I am writing to request a refund for my recent stay at Hotel C Ambasciatori in Firenze from 19/07/22 to 21/07/22. Throughout my stay, the air conditioning was not functioning on both nights, leading to uncomfortable conditions. Despite multiple requests and complaints to the staff, no action was taken to resolve the issue. Upon check-in, we realized the air conditioning was not working and even after trying various adjustments, it remained ineffective. Despite reporting the problem to the reception the next morning, our concerns were dismissed. We attempted to follow their instructions and settings, but the room remained hot and stuffy upon our return later in the day. Despite assurances from the reception that a technician would be sent, no one arrived even after a lengthy wait. Our repeated complaints led to only a temporary adjustment made by a staff member, but the issue persisted. We were then informed that all rooms were occupied when we requested a change. Subsequently, when we asked for a refund to seek alternative accommodation, we were directed to contact Agoda where the reservation was made. Your prompt attention to this matter and assistance in processing a refund would be greatly appreciated.