Greetings! I would like to request for a refund on my booking this May ** to June...

GetHuman6133671's customer service issue with Agoda from June 2021

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The issue in GetHuman6133671's own words
Greetings! I would like to request for a refund on my booking this May ** to June *,****. Paid thru credit card and confirmed by the hotel. When we arrived at the hotel (the exact location of the hotel) the security guard told us that they don’t accept bookings already since the hotel is for made to be a quarantine area. I was able to contact Ms. Rodeliza Mercado employee of Lohas hotel and told us that they are no longer affilated to OYO which is very misleading since it’s posted on Agoda app and also get a confirmation from the hotel. Please take actions on this matter to avoid confusions. Hoping for your reply. Thank you

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Agoda

Customer service issue
Reported by GetHuman6133671
Jun 1st, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 10831 others
0 customers following this

Timeline

GetHuman6133671 started working on this issue
Jun 1st 5:06am

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