I booked two stays in Beaufort West. Agoda took the money off my credit card, but I hav...

GetHuman6037907's customer service issue with Agoda from May 2021

Help with my Agoda issue
Before contacting them, items GetHuman6037907 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman6037907's own words
I booked two stays in Beaufort West. Agoda took the money off my credit card, but I have received no confirmation, either by email - not in spam or on my bookings on my profile. I also made a booking for Bloemfontein which is showing. The amount was R****.**. You don't allow me to attach the proof. I emailed Agoda yesterday and got a bot response, but nothing else. Poor service indeed and I won't be using your company again. In fact I would like you to reimburse me and cancel my other payments. I don't trust your company if this happens. I expect a response today not in a few days time.

GetHuman6037907 did not yet indicate what Agoda should do to make this right.

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Agoda

Customer service issue
Reported by GetHuman6037907
May 6th, 2021 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 10642 others
0 customers following this

Timeline

GetHuman6037907 started working on this issue
May 6th 7:09am
GetHuman6037907 shared this issue with friends on Facebook
May 6th 7:09am
GetHuman6037907 indicated the issue is not fixed yet.
May 8th 2:27pm

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