I need a refund for this reservation I had made. When I got to Extended Stay America to...

GetHuman5906706's customer service issue with Agoda from March 2021

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The issue in GetHuman5906706's own words
I need a refund for this reservation I had made. When I got to Extended Stay America to check in (approximately ** minutes after I made the reservation online through Agoda) the receptionist informed me that they had no available rooms for stay even before I made my reservation and the *rd party website I used (Agoda) was not able to see the itereniry of the hotel to see that they were all booked and should've not allowed me to make a reservation. She apologized, and then said since I made the reservation through a *rd party website I had to get my refund or rebooking for another hotel through them. It's for $*** that I need refunded or I need another reservation for the same price ASAP. ********** is my phone number if you need to contact me via phone. I hope to hear from you soon and thank you for your time. ***Cayla Richmond

GetHuman5906706 did not yet indicate what Agoda should do to make this right.

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Agoda

Customer service issue
Reported by GetHuman5906706
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 10988 others
0 customers following this

Timeline

GetHuman5906706 started working on this issue
Mar 31st 3:16am

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