I wanted to book a hotel room on ********* for one night in Melbourne fl. I went throug...

GetHuman5688457's customer service issue with Agoda from January 2021

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman5688457's own words
I wanted to book a hotel room on ********* for one night in Melbourne fl. I went through all the necessary steps and entered in all of my information correctly including even downloading the app for better prices and an additional discount on top. I completed all steps and had everything all set. I slid the button for book now and It was declined on my behalf. Upon investigation I realized that Agoda was trying to charge me well over what the price was stated for taxes and fees. I looked at all the fine print I could possibly find to see if I was missing any fine print. I wasn't. So I went through all the necessary steps again and was yet again declined. My card I was using had $**....the total booking...as it states with taxes and fees should have been $**....that's plenty with $** to spare. It was declined because Agoda tried charging me $**. I am wanting to know why they are fraudulently trying to charge a completely different price than stated? I would like to book through them more often in the future but am almost wondering if it is even a legitimate site anymore.

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Agoda

Customer service issue
Reported by GetHuman5688457
Jan 25th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 11703 others
0 customers following this

Timeline

GetHuman5688457 started working on this issue
Jan 25th 12:47pm
GetHuman5688457 indicated the issue is not fixed yet.
Jan 28th 1:48am
GetHuman5688457 indicated the issue is not fixed yet.
Jan 28th 10:32pm
GetHuman5688457 indicated the issue is not fixed yet.
Jan 28th 10:33pm
GetHuman5688457 indicated the issue is not fixed yet.
Jan 28th 10:33pm
GetHuman5688457 indicated the issue is not fixed yet.
Jan 28th 10:33pm
GetHuman5688457 indicated the issue is not fixed yet.
Jan 28th 10:33pm