Agoda Customer Service Issues

Dear Customer Service, I made a flight reservation through Agoda for a trip from Mumbai to Kolhapur with booking ID [redacted]29 at 16:38. The payment was successfully processed using my credit card. Despite waiting for 6 hours after receiving the booking confirmation email, I have yet to receive any ticket or further confirmation. It has now been over 7 hours since the booking was made, and I am due to travel in the morning with no ticket in hand. Could you please expedite the issuance of my ticket as soon as possible, as I need to make travel arrangements to reach the airport on time. Thank you.

During our trip to North Bay, my sister and I stayed at the Quality Hotel on October 27 and 28, [redacted]. I had made a reservation over the phone two days in advance, providing my Visa card details. The hotel later asked us to register online, so my sister did so from her location and used her card. Upon arrival, the hotel informed us we had double-registered. They assured us they would cancel my initial request and refund my card. However, upon returning home, we discovered we were both charged for the room. I kindly request a refund of $90.84 to my credit card as per the promise made. The booking number is [redacted]78. Your prompt attention to this matter is greatly appreciated. Sincerely, Patricia Kane 38 Henderson Drive Aurora, Ontario L4G 3L2

I recently attempted to make a payment for a booking on Agoda. Dear Gbenga Ajetomobi, I regret to inform you that the booking process was not successful, and no confirmation was generated. I apologize for any inconvenience caused. Any charges made will be refunded promptly, including any temporarily withheld amounts on your card. Rest assured, any pending authorizations will be canceled without any charges. If further information is needed, we will contact you via a separate email. Please be aware that some banks may take up to 30 days or until the next billing cycle to release the held amount on your card. We sincerely apologize for any inconvenience caused by this rare occurrence.

I have a reservation at Huvan Beach Resort in Hulhumale, Maldives for my friend and me. The booking is under my name, Gregory Johnson, but now I need to add his name to the reservation. This is necessary for him to show proof of lodging upon arrival in the Maldives. I would appreciate details on how to include his name in the reservation and have the updated information sent via email so I can provide him with a copy for his records.

I recently spoke with Gwen at Pelican Properties regarding apartment [redacted] at Spinnaker Place. Unfortunately, upon arrival, I discovered that the apartment is not accurately represented on the Agoda website. The apartment is multilevel with steep stairs, which was not depicted in the 41 images or the description on the site. I had specifically chosen this for my father who is recovering from a fall and needs a single-level accommodation for safety near the hospital. Regrettably, this is not suitable, and I now need to urgently find alternative accommodation. I am willing to pay any cleaning fees but would like to inquire about the possibility of a refund. It seems that all properties in Baltimore listed by Pelican Properties have similar multilevel layouts, making it unsuitable for individuals with ADA needs. I have left the keys and binder untouched in the apartment. Thank you for your assistance. Sincerely, Kelly S.

Dear Sir/Madam, I booked a stay at the Reef Hotel through Agoda from December 22 to 24. Unfortunately, due to the second wave of Covid, my doctor advised against traveling. I kindly request assistance in canceling the reservation and obtaining a refund. Booking ID: [redacted]87. You can view, cancel, or modify your booking using our self-service portal. Regards, D.V. [redacted]

Dear GET HUMAN, I am reaching out to address a matter regarding my refund for a booking cancellation caused by a system error on your end. It has been longer than expected, nearly 3 months, and I am eager for a resolution. Despite emailing Agoda monthly, I have only received automated responses that have not assisted me in any way. Below are the booking details: Booking ID: [redacted]85 Check-in Date: September 9, [redacted] Property: Hyatt Kuantan Amount: RM465.00 Thank you for your attention to this issue.

Sehr geehrte Damen und Herren, Am 28.11. habe ich über Agoda das Intercity in Hamburg Barmbeck vom 27. bis 29. Dez gebucht. Leider ist das jetzt nicht mehr erlaubt, da der erneute lockdown beschlossen wurde. Übernachtungen mit dem Zweck von Familienbesuchen waren bis zum 01. Jan [redacted] gestattet. Ich habe nicht bemerkt, dass die Buchung nicht erstattungsfähig und stornierbar ist. Wir werden die Reise zu einem späteren Zeitpunkt nachholen und ich würde einem Gutschein zustimmen. Obwohl wir reisen möchten, ist es uns nicht gestattet, im Hotel zu übernachten. Ich bitte um eine Rückmeldung.

I am currently dealing with internal bleeding and am unable to honor my booking. I have sent a medical letter via email as I will likely require hospitalization. I kindly request a full refund for the amount paid. It is disheartening that there is no point of contact available, and the hotel seems to be shirking responsibility. The financial investment is substantial, and I am already under immense stress dealing with my health concerns. The lack of response after reaching out multiple times over the past few days only adds to my anxiety and worry.

I made a hotel booking in Brisbane through Agoda on 10/12/[redacted], and the payment was processed via PayPal. However, upon reviewing my PayPal account, I discovered that I was charged for two bookings instead of one. Despite multiple attempts to reach out to Agoda, I have not been successful in resolving this issue. I wish to cancel both bookings because they were not what I intended to book, and they appear to be different from each other. This discrepancy has made me apprehensive, and I have lost trust in the company's booking process. The hotel I booked at informed me that the bookings were made by Agoda and CTrip, but my credit card statement shows that both transactions were conducted through Agoda. I seek assistance in addressing this problem promptly. Best regards, Jill L.

Hello, I made reservations through Agoda for a trip to the Sea Shell hotel in Havelock and Neil Island in Andaman/Nicobar from December 20th to December 24th. Due to the cancellation of my flights from Mumbai to Port Blair on December 19th and the return on December 25th, I am unable to reach the hotel. I am requesting a refund for these bookings. Please advise on the process for obtaining the refund. Thank you. Sincerely, Sonal Jain

Beste, ik ben de uitbaatster van B&B Decoster in Zuienkerke. Sinds ongeveer een jaar ontvang ik regelmatig boekingen van personen uit bijvoorbeeld Oekraïne via jullie website. Het gebeurt vaak dat deze boekingen de volgende dag als no show worden gemarkeerd omdat de klanten niet komen opdagen. Dit is erg vervelend voor mij omdat mijn 3 kamers hierdoor langdurig bezet blijven en niet door andere gasten geboekt kunnen worden. Zou het mogelijk zijn om dit probleem op te lossen door boekingen uit Rusland en Oekraïne voor onze accommodatie te weigeren? Als dit niet verandert, overweeg ik de juiste instanties in te schakelen om dit aan te kaarten. Ik heb gehoord dat ik niet de enige ben met dit probleem, dus wellicht is er een algemene oplossing mogelijk. Mocht dit verband houden met vrachtwagenchauffeurs die naar Zeebrugge komen en slechts een overnachtingsbewijs nodig hebben, kan dit een verklaring zijn.

I made a reservation for 2 rooms at City Lodge Umhlanga Ridge for 2 nights from December 22 to December 24, [redacted]. The payment was processed via credit card, and the bank has confirmed it. However, I received an email from Agoda stating that the booking was canceled, but I haven't seen a refund on the credit card. Additionally, I didn't receive a confirmation of the booking. The Agoda Booking ID that was canceled is [redacted]75. I would appreciate urgent assistance with this matter. Thank you.

I have a reservation at The Sydney Airport Stamford Hotel through Bookings.com, but it was arranged by Agoda. The booking details are as follows: Guest Name: B. Moriarty, Confirmation No: [redacted][redacted]8, Check-in No: [redacted]39, Pin Code: [redacted]. The check-in is on 26 Dec and check-out on 27 Dec. Due to Covid travel restrictions in Greater Sydney, I need to cancel the booking. While it was originally non-refundable, I believe a refund should be granted under the current circumstances preventing travel. I am new to booking accommodation this way and am requesting your help with processing the refund instead of contacting the hotel directly.

Hello, I made reservations for a stay in Santa Fe, New Mexico under the reservation numbers [redacted]62 and [redacted]66. After contacting the hotel, I found out that everything in Santa Fe is currently shut down. While I understand that my reservations are non-refundable, I am hoping to inquire about the possibility of receiving a credit for the amount I paid to be used for a future reservation with your company. The global impact of COVID-19 has been significant, and I appreciate your understanding in this matter. Thank you for your assistance. Best regards, Esther Zeis

Hello, I need assistance with booking number [redacted]41. I made a reservation on Agoda, but later canceled under a risk-free cancellation policy. I received a partial refund of $[redacted].72 promptly, but I was also charged $[redacted].66. Agoda claims I have been refunded completely, but I haven't received the remaining funds. Additionally, I am unable to locate a contact number to reach out to them. Could someone please contact me to help resolve this matter? You can reach me at Mobile [redacted] or email [redacted] Thank you. Katerina

I made a hotel reservation today and intended to pay with Agoda cash. However, after checking my account, I noticed the payment has not been deducted. I would like to ensure that the charge is not processed on my credit card. As my Agoda cash is expiring in January [redacted], I am keen to utilize it for this booking before it expires. I kindly request assistance with adjusting the payment method to utilize my Agoda cash instead of charging my credit card for the reservation at Grandvrio Hotel Kumamoto Aso, Japan. Booking ID: [redacted]84.

Bonjour, Je voulais partager mon expérience récente avec la réservation que j'ai faite sur votre site le 19 décembre pour un séjour à Paris. Malheureusement, après avoir reçu la confirmation de ma réservation et avoir été débité, j'ai été informé par e-mail que ma réservation a été annulée. Je suis très déçu car je n'ai pas demandé cette annulation. Maintenant, je me retrouve sans hébergement malgré le débit sur ma carte bancaire.

Hello Agoda, I am reaching out regarding my recent booking with reference number [redacted]84. Yesterday, I successfully made a payment of 1,[redacted].45 through Paymaya. However, I have not received a booking confirmation email from Agoda. I am concerned as my booking dates are scheduled for tomorrow, December 23-24, [redacted]. Thank you, -Nathalie D.

I have a question before booking a hotel on your website. I'm interested in the Pelican Resort room (King Oceanfront Suite with Terrace) in Fort Lauderdale, Florida. I want to confirm if there are no extra fees added to the total amount. Is parking included? Are there any hotel fees included in the price? I want assurance that there won't be any surprises and that the room I book will be exactly as advertised. It's my birthday trip, and I want everything to go smoothly. Thank you and I look forward to your response.