Booking no: **********Yesterday my family and I are stay at this hotel, but I change th...

GetHuman5319996's Complaint About My Stay issue with Agoda from October 2020

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The issue in GetHuman5319996's own words
Booking no: **********Yesterday my family and I are stay at this hotel, but I change the room three time. **First time, both two room are smell of dampness**Second time, my parents room have two little cockroaches on the pillow and in my room I also saw on cockroach on the bed, *Then I call the staff to help me move out the bed and kill up the cockroaches, we found a big cockroach , many little cockroaches and also too much excrement..... Then we change the room**Third time, when we entry the room, we got one cockroach ran out*then after we spray the ridsect, it ran out one more, and we found another in the bathroom.**It was a worst experience on this hotel! I think they didn't clean up completely, I watsapp to the people in charge, she keep telling me they have clean completely , how come the room can dirty like that?! Still have hair behind the bed..... **I can provide the photo of the cockroaches.

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Agoda

Complaint About My Stay issue
Reported by GetHuman5319996
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 11918 others
0 customers following this

Timeline

GetHuman5319996 started working on this issue
Oct 1st, 2020 8:15am
GetHuman5319996 indicated the issue is not fixed yet.
Oct 3rd, 2020 12:22pm

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