This is to bring to your notice that I had attempted to book a room on***.*.** for *th...

GetHuman5308370's Problem With a Payment issue with Agoda from September 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman5308370's own words
This is to bring to your notice that I had attempted to book a room on***.*.** for *th December at La Place Sarovar Portico Hotel Lucknow through*your website. On the first attempt while making the payment the payment*gateway at the end of the process displayed 'error in payment' and no*booking confirmation was received. However, my account statement later*showed that the amount of INR ****.** had been deducted by your company.*Subsequently I tried to book a room at the same hotel for the same date and*successfully made the payment of INR ****.** again (Booking id NO.**********).**It is quite evident that I have paid twice for the same booking on **.*.***for which the amount was deducted from my account due to technical glitch*and no fault of mine.*It is requested that the overpayment of INR ****.** may please be refunded*into my account at the earliest.*Thanks*Santosh Kumar

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Agoda

Problem With a Payment issue
Reported by GetHuman5308370
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 12026 others
0 customers following this

Timeline

GetHuman5308370 started working on this issue
Sep 28th, 2020 3:29pm