I need to talk to the customer service right away!!! Booking a hotel in agoda is such a...

GetHuman-kayebial's customer service issue with Agoda from September 2020

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Help with my Agoda issue

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The issue in GetHuman-kayebial's own words
I need to talk to the customer service right away!!! Booking a hotel in agoda is such a hassle! I booked twice before we went to the hotel then I confirmed only one. Then the hotel told me that they will cancel the other booking. Then my friend asked me to book another room, so I booked it using my card and that was my third booking. Then the hotel told me that they didn’t receive a booking reservation from me which is so confusing. That’s why I have to book all over again because only * booking was confirmed and guaranteed. But agoda emailed me that they deducted money from my account * days ago without me knowing because of the hotel. Im so confused and frustrated because I was charged by you because of the negligence of the hotel. I want a refund! I just saw your mail today!

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Agoda

Customer service issue
Reported by GetHuman-kayebial
Sep 28th, 2020 - 2 years ago
Fixed
Seen by 28 customers so far
Similar issue to 12047 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-kayebial started working on this issue
Sep 28th, 2020 3:27am
GetHuman-kayebial confirmed the issue is fixed. Hooray!
Sep 30th, 2020 2:38pm

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