Use of the voucher for a non-refundable stay at another date.

GetHuman5299115's customer service issue with Agoda from September 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman5299115's own words
I've contacted the hotel, explaining that, due to the recent announcement of the Belgian authorities (I live in Brussels) that the Lisbon area is a red-zone (for COVID purposes), I have cancelled my stay (I cannot afford a **-day quarantine). The hotel showed flexibility in this sense, despite the fact that the fare is non-refundable (they offered me to use within one year). ... Dear Sirs,*I have reserved a hotel in Lisbon for this week-end (booking ID *********).*Just very recently the Belgian authorities (I leave in Brussels) have declared the region of Lisbon as red zone, I was aware of such developments only yesterday.*This means that persons returning to Belgium will have to undergo a quarantine of ** days.*In such circumstances, since, for the nature of my work, I cannot stay in quarantine for such a long time, I decided to cancel the stay.*I cancelled the flights and I wished to cancel the hotel booking too.*This however was not possible, as the reservation is non-refundable since ** September ****.*My wish is to use the amount paid for a stay at another date. I contacted the hotel, which is available to acknowledge the credit and is ready to allow me to use the voucher for a future stay. The hotel asked me to contact you, as the reservation was made through AGODA, to confirm that this will be possible. *I hope that, given the exceptional circumstances and the very late announcement of the Belgian authorities (when I made the booking Lisbon was orange zone, quarantine was not compulsory), you can show some flexibility.*I look forward to receiving your feed-back in this respect.*Thank you very much in advance.*Kind regards*Paolo Martino Cossu
The hotel was ready and willing to offer me another solution, no frustration in this sense
To show some flexibility, like the hotel, by allowing me to use the voucher at another date, when it will be possible to visit Lisbon with no or less COVID constraints.
I like AGODA and the solution it proposes. I have in the last time made more reservations and became ELITE SILVER.
As outlined before, I have contacted the hotel.
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Agoda

Hotel booking in Lisbon on **-** September ****
Customer service issue
Reported by GetHuman5299115
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 12250 others
0 customers following this

Timeline

GetHuman5299115 started working on this issue
Sep 25th, 2020 8:15am
GetHuman5299115 confirmed the issue is fixed. Hooray!
Sep 27th, 2020 4:09pm
GetHuman5299115 indicated the issue is not fixed yet.
Sep 29th, 2020 5:14pm