I jus need a different payment card one that will actually go thru

GetHuman5055026's Problem With a Payment issue with Agoda from July 2020

Help with my Agoda issue
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Before contacting them, items GetHuman5055026 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman5055026's own words
Charge a prepaid card ... My name is Stephanie. Im the Manager of DaysInn Staunton by Wyndham. I have a guest who booked a reservation through you for October **th **** but they decided to stay lastnight instead and my Frontdesk attendant checked it in not knowing it was prepaid. The guest name is Hubert C. Wise confirmation * is *****EC****** n i need payment for this booking. You can reach me at the office ***-***-**** or on my cell ***-***-**** or by the email provided thanks n have a blessed day

GetHuman5055026 did not yet indicate what Agoda should do to make this right.

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Agoda

Agoda
Problem With a Payment issue
Reported by GetHuman5055026
Jul 11th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 19789 others
0 customers following this

Timeline

GetHuman5055026 started working on this issue
Jul 11th, 2020 5:49pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:43pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:45pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:47pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:48pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:49pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:52pm
GetHuman5055026 indicated the issue is not fixed yet.
Jul 16th, 2020 12:53pm