I have been trying to get my credit card reimbursed for the hotel that I paid for, but...

GetHuman-toddshav's customer service issue with Agoda from July 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-toddshav's own words
I have been trying to get my credit card reimbursed for the hotel that I paid for, but was closed due to Covid**. I talked to the Hotel owner and they said they contacted Agoda to ensure Agoda would reimburse me. My card has not been credited my expense, and I have not received any emails from Agoda on the status of my reimbursement. I never cancelled this booking. We discovered the hotel was closed upon arrival, and we had already paid. Booking Id *********, Hotel Phone number **************, my credit card last four ****. Please send us stautus of reimbursement.

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Agoda

Customer service issue
Reported by GetHuman-toddshav
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 19815 others
0 customers following this

Timeline

GetHuman-toddshav started working on this issue
Jul 11th 2:23am

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