Agoda Customer Service Issues

Good morning, We are reaching out regarding a reservation made at STEWART HOTEL in NEW YORK as advised. We had booked a family stay (3 adults, 1 child) from April 5, [redacted], to April 12, [redacted], through EDreams, with reservation code [redacted], which included flights with UNITED AIRLINES. Due to the Covid-19 situation and airport closures, it was impossible for us to travel. Despite multiple emails to EDreams without response, we contacted the STEWART HOTEL directly. They agreed to refund us but asked us to get in touch with their partner, AGODA, hence our communication with you. We are willing to provide any necessary documentation and can verify our reservation with STEWART HOTEL upon request. We eagerly await your response. Best regards, Maria Victoria C.

I've been attempting to adjust the dates for our tour, which has been rescheduled due to Covid-19. However, there seems to be a repeated error with the dates provided. I find this situation frustrating as changing dates shouldn't be this difficult. Our tour was initially set for September 18-21, [redacted], and has now been postponed to September 17-20, [redacted]. We are coming from Australia, and the postponement is for one year. I hope someone can assist me in resolving this matter promptly. Thank you, Lloyd S.

I have a reservation with Agoda under booking ID [redacted]60 for the Residential Hotel IKIDANE Chibachuo. We booked a Standard triple room E for August 1 to August 7, [redacted] back in December [redacted]. Unfortunately, due to the Covid-19 outbreak, we attempted to cancel, but Agoda informed us that any cancellation within [redacted] days of the arrival date would incur charges for the entire stay. They mentioned that the hotel does not allow cancellations and full penalties apply. Our booking is still active, but we are unable to make the trip. We have been unsuccessful in reaching Agoda via email as our messages are blocked. We are seeking assistance on how to proceed. Thank you. - H. Setyawan

Dear Customer Service, I am writing to inform you of an issue with the accommodation I booked recently. Upon arrival, the room I was shown did not match the description or photos I had seen during the booking process. The staff member at the property mentioned that the room I wanted was under a different category and seemed reluctant to address the matter. Disappointed with the situation, my daughter even recorded the interaction. As a result, we decided to stay at a different location, Q1 Resort and Spa in Gold Coast, which met our expectations. I kindly request a refund or credit for the misleading information provided by the original accommodation. This transaction was made using Afterpay, so resolving this matter promptly is important to me. Thank you for your attention to this matter. Best regards, Shelley Te Pairi

Good evening, I am Ruggero Bagialemani. Today, I made reservations on the Agoda website for a trip with 40 people to Thailand, specifically Phuket and Phi Phi Island. I am wondering if it is possible to pay in cash at the hotel as I have done in previous years. I have left my card for all my friends. The hotels we will be staying at are Tanawan in Phuket and Don Chukit Resort in Phi Phi Island. Thank you for your response. Best regards, Ruggero Bagialemani.

I made a reservation through Agoda on June 20, [redacted] (ID [redacted]58) for a room at Country Inn & Suites by Radisson in Regina, SK, Canada for June 21, but mistakenly entered July 5, [redacted]. I promptly cancelled, but I'm still awaiting my refund. The hotel doesn't have a record of my reservation and stated they honor a cancellation policy. Despite multiple attempts, I haven't been able to reach Agoda customer service for assistance.

I recently had an argument with my fiancée, and she has now disappeared. I need to have an honest conversation with her to determine if she wants to continue our relationship or break up. I am looking for an explanation of her actions over the past three months, as we were supposed to get married at the end of August. My parents are feeling down because the wedding day is approaching. I am planning a surprise to win her back, as I am still in love with her. Any advice on how to proceed would be appreciated.

Recently, my fiancee and I had an argument, and she has unexpectedly disappeared. I urgently need to have an honest conversation with her to determine the future of our relationship. We were supposed to get married at the end of August, and my parents are feeling down as the wedding day approaches. I am still in love with her and want to resolve the misunderstandings between us. I intend to surprise her to show my affection and win her back. However, I kindly request not to contact her regarding my search for her whereabouts as it is meant to be a pre-wedding surprise. I simply wish to know her location at this time.

I recently had an argument with my fiancée, and she has suddenly disappeared and is avoiding me. I need her to be honest and explain what has been happening behind my back over the last few months. We were supposed to get married at the end of August, but now I'm unsure if she wants to continue our relationship or break up. My parents are getting depressed since the wedding is approaching soon. I want to meet her, clear things up, and try to impress her with a surprise to win her back. I'm still in love with her and need help resolving this situation.

I recently had an argument with my fiancee, and suddenly she has disappeared and is avoiding me. I need to hear the truth from her to determine if she wants to work things out or end our relationship. I am seeking an explanation for her actions over the past few months as we were planning to marry by the end of August. My parents are feeling down because the wedding is approaching soon. I want to meet her to resolve this situation. I am also planning a surprise to win her back as I am still in love with her. Your assistance is appreciated. Thank you. Z. M. Zin [redacted] [redacted] [redacted]

Recently, I had an argument with my fiancee, and since then, she has disappeared and I'm unsure about the status of our relationship. I would like to have an honest conversation with her to understand if she still wants to be together or if she wants to end things. We were planning to get married at the end of August, and I need to know what has happened in the past few months. My parents are worried, and our wedding day is approaching. I want to meet her to resolve this situation and I'm even planning a surprise to show her my feelings. I still love her and need clarity. Thank you. Name: Zulaiha B. M. Z. Card: [redacted] Contact Number: [redacted] ID: [redacted]3 Reference Number: T[redacted]20

Booking ID [redacted]95 Message: On 17-05-[redacted], we received a booking confirmation from you for the above-mentioned booking. Due to the approaching issues related to Corona, we canceled the trip to Singapore from 15-03-[redacted] to 24-03-[redacted], as stated above. We tried to cancel the hotel reservation through your website (Agoda.com), but it was unsuccessful since the booking did not appear as a starting point for a modification. After several attempts, we contacted Hotel NuVe Urbane to inquire about the booking, which was confirmed. We provided the hotel with your mentioned booking confirmation from 17-05-[redacted] and expressed our cancellation request. I also discovered a German phone number on your website through which an algorithm (pressing buttons on the phone leading to a cancellation) could be executed. I confidently followed this algorithm expecting the cancellation to be accepted. It was surprising to see that you charged €[redacted].19 for the hotel room to my credit card. Referring to the cancellation terms (risk-free until one day before arrival), our efforts to contact you directly for the cancellation, and involving the booked hotel in this matter, I kindly request a full refund of the aforementioned EURO amount. We did not utilize any services! Thank you and kind regards, Horst Berkhahn

Hello, due to Covid-19, my travel plans to Marseille, France in October [redacted] have been affected. My Agoda Confirmation ID is [redacted]27, and my booking is for October 24-25, [redacted], for 2 adults under the guest name Vakhtang Kvitsiani at the Holiday Inn Marseille St. Charles. I have contacted the hotel, and they advised me to request the change of dates through Agoda.com. I kindly ask for vouchers or a coupon for this hotel so that I can rebook for a later date when travel to France is safer due to Covid-19 concerns. I appreciate your assistance and understanding. Thank you. Kind Regards, Vakhtang Kvitsiani

I attempted to book a hotel room at the Best Western Airport Hotel on July 14th, [redacted], for July 15th and 16th, [redacted]. After receiving a confirmation ID #[redacted]54, I later received an email stating that the booking was canceled due to a technical error. However, when checking my credit card transactions, I noticed two charges of $[redacted].76 each. The hotel confirmed that no reservation was made for me, leaving me concerned about the duplicate charge. I kindly request that you investigate and remove the second transaction charge from my credit card. I appreciate your assistance in resolving this issue promptly. Thank you. - M.P.

I am Jawed Mirza from Pakistan. I reserved a standard room for two people from June 1st to June 12th, [redacted]. Unfortunately, I fell ill and was hospitalized. Despite informing the hotel and Agoda over the phone about visa and air service issues due to the coronavirus, I received a bill for my canceled stay. While I was verbally notified of the cancellation, I did not receive a written confirmation. My booking ID is [redacted]27. The hotel charged me for the entire twelve days even though I canceled. I booked at Maxims Inn in Bangkok, Thailand, but I am currently unable to travel due to the lockdown. The bill amounts to Thai Baht [redacted]. As we save diligently for trips, this unexpected charge has caused hardship. I seek assistance as there are travel restrictions in place. I have a history of visiting Thailand and plan to return. Maxims Inn's good reputation led me to book with them. Your understanding and help are appreciated. Best regards, Jawed Mirza Email: [redacted] Phone: 0[redacted][redacted]

I, Jawed Mirza from Pakistan, made a reservation for a standard room for two people from June 1 to June 12, [redacted]. Due to my recent hospitalization, I had to cancel my trip to Thailand. I called the hotel to inform them about the cancellation because of visa and air service issues related to the coronavirus. Even though the hotel confirmed my cancellation over the phone, I received a bill for the full stay. My booking ID is [redacted]27. The hotel is Maxims Inn in Bangkok, Thailand, located at [redacted]/21-23 Sukhumvit Soi 7/1, Sukhumvit Rd., Klongtoey Nua, Wattana, [redacted]. The hotel charged me THB [redacted] for the entire twelve-day stay. As we save money for our trips, this unexpected bill has put us in a difficult situation. I kindly request your assistance in resolving this matter, as I have always valued staying at reputable places like Maxims Inn during my visits to Thailand. Thank you for your attention to this issue.

During my recent stay at the Radisson Hotel Madison, we encountered an issue with the breakfast not being included despite the listing stating otherwise. The hotel staff mentioned that the third-party website we booked through was incorrect, causing a disappointing experience for us. I recommend updating and confirming with partners the amenities they offer, such as free breakfast, to avoid misleading customers. I typically use Agoda for my annual vacations, but this incident has made me reconsider my trust in the platform's information accuracy for future travels. Thank you.

Subject: Refund Request for Cancelled Booking at Days Inn Lockerbie Dear Reservations Team, I am reaching out regarding my recent booking with Days Inn by Wyndham Lockerbie Annandale Water, which unfortunately had to be canceled due to the ongoing Covid-19 pandemic. I made this booking through your offices and the payment was processed on February 27th, [redacted]. Booking Details: Reference: R[redacted] Date: Saturday, June 27th, [redacted] Days Inn has informed me that they have notified you about the cancellation and you have confirmed that a refund would be issued. I kindly request a refund of the booking fees to be processed back to my M&S Mastercard ending in [redacted], totaling £87.73. I would appreciate your confirmation of this refund request. Thank you for your attention to this matter. Sincerely, Christine B.

I, N. Wagstaff, had a reservation for a Superior Queen Room at H Hotel in Darwin. The booking was for July 25 to 26, [redacted], fully paid for on December 4, [redacted]. Due to the current border closures in New Zealand because of Covid-19, my travel plans had to be canceled. I tried to cancel my booking right away but was informed that it was non-refundable. All my other travel reservations for this trip, including flights, a cruise, hotels, and rental cars, were refunded except for this one with Agoda. I contacted Agoda multiple times to cancel but was only notified today that there would be no refund. I am disappointed with Agoda's handling of this situation, as I believe they should offer a refund considering the circumstances that prevent me from traveling due to the pandemic. I would like Agoda to reconsider their decision before I pursue this matter further. Thank you for your attention to this matter.

Amendment to the notice sent earlier today: Neil Wagstaff Confirmation Date: 4 December [redacted] Booking ID: [redacted]61 Reservations: 1 Room, 1 Night Check-in: Saturday, 25 July [redacted] (after 2:00 PM) Check-out: Sunday, 26 July [redacted] (before 10:00 AM) Booking Paid in Full Room: Superior Queen Room Total Charge: NZD [redacted].48 (including Tax 10%) Last 4 Digits of Credit Card: [redacted] Despite this being a non-refundable reservation paid in full before Covid-19 was known, I am unable to get a refund upon cancellation due to the closed borders in New Zealand preventing my trip to Darwin. I have successfully received refunds from other companies for similar bookings made before the pandemic. I had to contact Agoda several times to cancel this booking, which is the only one not refunded. I am disappointed with the service and will not use Agoda again. I hope to resolve this issue promptly. Thank you.