Booking ID ********* and *********. I understand that I chose non-refundable for these...

GetHuman5020549's Refund My Booking issue with Agoda from July 2020

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Before contacting them, items GetHuman5020549 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman5020549's own words
get refund ... Booking ID ********* and *********. I understand that I chose non-refundable for these bookings, however it was done before the COVID-** pandemic started. **Now Singapore is still having the travel restriction, we will not be able to travel and enjoy the stay even if we want to. Besides that, we have a toddler with us, the more i can't travel. **I hope either Agoda or Pullman can refund me my bookings looking into the situation. I always booked non-refundable because we always went through with our staycation or travel plans before this pandemic. kindly advise
not that we do not want to travel but Singapore is still having travel restrictions to travel outside the country for leisure.
refund
we always went forward with our travel plans, hence we never doubt to chose 'non-refundable' option.
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Agoda

Refund My Booking issue
Reported by GetHuman5020549
Jul 2nd, 2020 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 19904 others
0 customers following this

Timeline

GetHuman5020549 started working on this issue
Jul 2nd 8:17am