I have had and used my Agoda app in Thailand for several years. Today I was searching f...

GetHuman-hughemar's customer service issue with Agoda from May 2020

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The issue in GetHuman-hughemar's own words
I have had and used my Agoda app in Thailand for several years. Today I was searching for a hotel I’ve stayed many times before. The problem is it was more expensive on Agoda that it was on their website and on all other travel websites. Further when I Started booking using Agoda through Google it was $** a night, but when I tried the exact same dates and hotel using my app that is linked to my credit card. The price then changes to $** a night as the lowest. I tried to contact you by phone but needed a booking number to get through apparently. My confidence in your booking site is diminished and I would like an explanation why my app is **% higher than other booking sites and even Agoda used through Google?*Maybe this is some fault of mine but I don’t think so as I’ve tried it several times with different dates. Please advise. Thanks

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Agoda

Customer service issue
Reported by GetHuman-hughemar
May 19th, 2020 - 3 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 22324 others
0 customers following this

Timeline

GetHuman-hughemar started working on this issue
May 19th, 2020 3:53pm

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