Hi I am trying to get a refund for a booking of a hotel in New Zealand that we cancelle...

GetHuman4717753's Refund My Booking issue with Agoda from April 2020

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GetHuman4717753's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman4717753 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman4717753 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4717753's own words
Hi I am trying to get a refund for a booking of a hotel in New Zealand that we cancelled due to COVID restrictions for travel. We booked through Booking.com but apparently it then booked it through Booking Basics which flips over to Agoda. Tried to find a contact for Agoda and got caught up with Resolver and went round in circles with them for a few weeks without any refund. What do I need to do to get the refund please?

GetHuman4717753 did not yet indicate what Agoda should do to make this right.

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Agoda

Refund My Booking issue
Reported by GetHuman4717753
Apr 26th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 22876 others
0 customers following this

Timeline

GetHuman4717753 started working on this issue
Apr 26th 2:14am