Booking ID *********, unable to get through *** * as it hangs up after saying office cu...

GetHuman-hoharyad's Refund My Booking issue with Agoda from March 2020

Help with my Agoda issue
The issue in GetHuman-hoharyad's own words
Booking ID *********, unable to get through *** * as it hangs up after saying office currently closed.*My flight has been cancelled by Delta Airline, and I need to request a refund.

GetHuman-hoharyad did not yet indicate what Agoda should do to make this right.

How GetHuman-hoharyad fixed the problem
Decided to try at a globally within working*office hours time as I realized I am probably calling from some ** hrs time difference (US to Singapore). I called at around * pm, and after one minor phone tech glitch (accidental disconnect at my end after waiting ** minutes) and calling again I did get through (after less time, maybe ** minutes), and got great help. Once I got past the recording saying "we are closed" and goodbye, I knew I could hang on staying on hold, and someone did answer. Just needed to know I would have to wait a while. It turned out to be a Bangkok location answering.
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Agoda

Refund My Booking issue
Reported by GetHuman-hoharyad
Mar 23rd, 2020 - a year ago
Fixed
GetHuman-hoharyad shared how to fix
Seen by 16 customers so far
Similar issue to 21786 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-hoharyad started working on this issue
Mar 23rd, 2020 4:34pm
GetHuman-hoharyad confirmed the issue is fixed. Hooray!
Mar 24th, 2020 5:01pm