Hi,**Current booking number*Lazarus-********** * My partner and I have been booked and...

GetHuman-clintlaz's customer service issue with Agoda from March 2020

Help with my Agoda issue
The issue in GetHuman-clintlaz's own words
Hi,**Current booking number*Lazarus-********** * My partner and I have been booked and have paid upfront at your hotel from the **th May-**th May ****.*We did this over * months ago and were not obviously anticipating this worldwide problem we are all facing.*As you are aware the world is a a current health crisis affecting all travellers getting to and from their respective destinations of choice.* Ours was Penang, and to stay at your hotel 'Flamingo by the Beach.'*We are currently in a position where travel is not possible for overseas and or domestic travel.*Very dissapointing, but what I would like to see about would be a 'credit' for our paid accommodation for a 'future stay' once this Covid-** pandemic has left us all free, and that we are also able to travel again.*If you could possibly get back to me regarding this matter .It would be highly appreciated.*I have contacted agoda via email and they said free to cancel. Does that mean I get my refund?*Please reply.**Yours Thankfully**Clint Lazarus*******@***.com***********

GetHuman-clintlaz did not yet indicate what Agoda should do to make this right.

How GetHuman-clintlaz fixed the problem
Firstly I contacted agoda customer service. I confirmed I had cancelled with hotel to which they told me to contact you (agoda) again which I did on the phone. Assistant called hotel couldn't get through. And said leave it with her to rd ** to ** hrs and ill get a response and today got email saying m y money will gdcrefunded in ** to ** days
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Agoda

Customer service issue
Reported by GetHuman-clintlaz
Mar 23rd, 2020 - a year ago
Fixed
GetHuman-clintlaz shared how to fix
Seen by 7 customers so far
Similar issue to 21743 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-clintlaz started working on this issue
Mar 23rd, 2020 7:48am
GetHuman-clintlaz confirmed the issue is fixed. Hooray!
Mar 25th, 2020 12:58pm