Hotel booking made from Australia via Agoda for MGM Grand Hotel in Las Vegas USA. *Worl...

GetHuman4497023's Refund My Booking issue with Agoda from March 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4497023's own words
Hotel booking made from Australia via Agoda for MGM Grand Hotel in Las Vegas USA. *World wide crises starts and countries around the world lockdown and shutdown, closing borders and travel bans including Australia and the USA due to Covid** Corona Virus Pandemic.*MGM Grand Hotel advise in email they have cancelled the reservation with full refund without penalty and to contact Agoda for refund. Numerous attempts made to Agoda by way of email and resolver website.*No response received other than generic automated replies to mange the booking via their online service.*Booking canceled on line via their online service.*Online service advises booking is non-refundable.*Unprecedented event out of anyone's control and goods cannot be provided for what was purchased.*MGM Grand has acknowledged refund without penalty and it is expected that Agaoda fulfills this refund.*Kind Regards,*Jason Ford

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Agoda

Refund My Booking issue
Reported by GetHuman4497023
Mar 20th, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 21470 others
0 customers following this

Timeline

GetHuman4497023 started working on this issue
Mar 20th 9:17am
GetHuman4497023 indicated the issue is not fixed yet.
Mar 23rd 9:24am
GetHuman4497023 indicated the issue is not fixed yet.
Mar 25th 9:27am