************Hi, Agoda automated phone (**********) system in Australia is rejecting my...

GetHuman4490002's Refund My Booking issue with Agoda from March 2020

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Before contacting them, items GetHuman4490002 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4490002's own words
************Hi, Agoda automated phone (**********) system in Australia is rejecting my call, and there is no way to talk to a human!**I like to get a refund, to which the hotel has already agreed but Agoda needs to contact the hotel, which it hasn't even after email to *****@***.com.**I like someone from Agoda to contact me about this as the card used to pay for the accommodation has been replaced with a new one (so the refund can not be using the old card number).**I am very frustrated at this time as there is virtually no customer service available from Agoda and it is a real test for the credibility of this company.**Appreciate any assistance,*******@***.com

GetHuman4490002 did not yet indicate what Agoda should do to make this right.

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Agoda

Refund My Booking issue
Reported by GetHuman4490002
Mar 19th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 21125 others
0 customers following this

Timeline

GetHuman4490002 started working on this issue
Mar 19th 1:00am
GetHuman4490002 indicated the issue is not fixed yet.
Mar 25th 11:42pm

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