Booked *-* April **** to a villa in Bali and tried multiple attempts to reach the prope...

GetHuman-seowteng's customer service issue with Agoda from March 2020

Help with my Agoda issue
The issue in GetHuman-seowteng's own words
Booked *-* April **** to a villa in Bali and tried multiple attempts to reach the property but no avail. Due to current unforeseen circumstances, travel restrictions and safety, we were in dilemma to cancel within ** days from arrival (partially charged) or ** days from arrival (fully charged) as Malaysia imposed travel restrictions and may be extension. It is really disappointing that we could not wait further from the hotel to minimise the damage, we cancelled our booking as it is nearing admist global pandemic issues, we are partially charged, wondering if we can get reimbursement*refund*waiver from this unforeseen circumstance. Appreciate if there is positive news for us! Thanks

GetHuman-seowteng did not yet indicate what Agoda should do to make this right.

How GetHuman-seowteng fixed the problem
I tried to reach out to both Agoda and Hotel in all possible ways (direct website*emails*phone calls). Emailed to the hotel. Waited on Agoda helpline for at least **mins, and the CS personnel helped to reach the hotel and called back within **mins as promised however,villa has no response. The villa finally reverted my email and agreed to waive my fee! Great news!
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Agoda

Customer service issue
Reported by GetHuman-seowteng
Mar 18th, 2020 - 7 months ago
Fixed
GetHuman-seowteng shared how to fix
Seen by 6 customers so far
Similar issue to 21057 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-seowteng started working on this issue
Mar 18th 5:43pm
GetHuman-seowteng indicated the issue is not fixed yet.
Mar 19th 4:14am
GetHuman-seowteng indicated the issue is not fixed yet.
Mar 19th 4:15am
GetHuman-seowteng confirmed the issue is fixed. Hooray!
Mar 20th 1:55am