Booked *-* April **** to a villa in Bali and tried multiple attempts to reach the prope...
GetHuman-seowteng's customer service issue with Agoda from March 2020
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The issue in GetHuman-seowteng's own words
Booked *-* April **** to a villa in Bali and tried multiple attempts to reach the property but no avail. Due to current unforeseen circumstances, travel restrictions and safety, we were in dilemma to cancel within ** days from arrival (partially charged) or ** days from arrival (fully charged) as Malaysia imposed travel restrictions and may be extension. It is really disappointing that we could not wait further from the hotel to minimise the damage, we cancelled our booking as it is nearing admist global pandemic issues, we are partially charged, wondering if we can get reimbursement*refund*waiver from this unforeseen circumstance. Appreciate if there is positive news for us! Thanks
GetHuman-seowteng did not yet indicate what Agoda should do to make this right.
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How GetHuman-seowteng fixed the problem
I tried to reach out to both Agoda and Hotel in all possible ways (direct website*emails*phone calls). Emailed to the hotel. Waited on Agoda helpline for at least **mins, and the CS personnel helped to reach the hotel and called back within **mins as promised however,villa has no response. The villa finally reverted my email and agreed to waive my fee! Great news!
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