My cruise aboard the QE* sailing *st april has now been cancelled but only cancelled ye...

GetHuman-vlandren's customer service issue with Agoda from March 2020

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The issue in GetHuman-vlandren's own words
My cruise aboard the QE* sailing *st april has now been cancelled but only cancelled yesterday meaning its ** days to go to the cruise date and the cancellation time was apparently ** days which i was unaware of. On contacting the motel they said that they could cancel from their end but once I had cancelled the booking the booking has then been removed from his bookings as well meaning he dosn't get paid and I lose my money without getting a nights accomodation..I would have used the night as a night away if I had know my booking wasn't going to be refunded .. I am happy to rebook the site and use the money as a credit if that was possible..or a refund would be the right thing to do as its a problem resulting from the corona virus..

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Agoda

Customer service issue
Reported by GetHuman-vlandren
Mar 18th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 20679 others
0 customers following this

Timeline

GetHuman-vlandren started working on this issue
Mar 18th 2:53am

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