I would like a refund put back on my visa card because I made a reservation at the Caesar's Jotel in Atlantic City through Agoda but due to the virus the Hotel is closed.

GetHuman-ggmatthe's Refund My Booking issue with Agoda from March 2020

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The issue in GetHuman-ggmatthe's own words
I want to cancel my reservation at Caesars Hotel that was made by Agoda. I have been calling the *-***-***-****, but all I keep getting is an answering service. Then music starts playing and I have been waiting for * hours for someone to answer my call! Can someone please help me, because I want to cancel my reservation at Caesars Hotel, since the Hotel is not accepting any reservations because of the virus that has occurred in the United States. My name is Shawn Taylor.

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Agoda

Refund My Booking issue
Reported by GetHuman-ggmatthe
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 20528 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-ggmatthe started working on this issue
Mar 17th 6:58pm
GetHuman-ggmatthe indicated the issue is not fixed yet.
Mar 18th 6:13pm
GetHuman-ggmatthe indicated the issue is not fixed yet.
Mar 18th 6:18pm
GetHuman-ggmatthe indicated the issue is not fixed yet.
Mar 18th 6:20pm