My name is Denis Martinez and made a hotel reservation *******- ******* @ Phoenix Park...

GetHuman4480216's Refund My Booking issue with Agoda from March 2020

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4480216's own words
My name is Denis Martinez and made a hotel reservation *******- ******* @ Phoenix Park Hotel in Washington DC using booking.com. I need to cancel this reservation and receive a full refund because of the corona virus issue the world is going through today. I called booking.com and the hotel to get a refund but they both said you are the party in charge that charged the card. I have emails from the hotel stating that they refunded the virtual card. Please let me know how we can take care of this.

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Agoda

Refund My Booking issue
Reported by GetHuman4480216
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 20463 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman4480216 started working on this issue
Mar 17th 3:09pm
GetHuman4480216 shared this issue with your circles on Google+
Mar 17th 3:12pm
GetHuman4480216 indicated the issue is not fixed yet.
Mar 18th 3:32pm