My name is Denis Martinez and made a hotel reservation *******- ******* @ Phoenix Park...
GetHuman4480216's Refund My Booking issue with Agoda from March 2020
Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4480216's own words
My name is Denis Martinez and made a hotel reservation *******- ******* @ Phoenix Park Hotel in Washington DC using booking.com. I need to cancel this reservation and receive a full refund because of the corona virus issue the world is going through today. I called booking.com and the hotel to get a refund but they both said you are the party in charge that charged the card. I have emails from the hotel stating that they refunded the virtual card. Please let me know how we can take care of this.
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