Good Day!***This is with regards to our upcoming booking On May *-*, **** at Camp Netan...

GetHuman-tpayneta's Refund My Booking issue with Agoda from March 2020

Help with my Agoda issue
First: share to improve GetHuman-tpayneta's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tpayneta may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-tpayneta's own words
Good Day!***This is with regards to our upcoming booking On May *-*, **** at Camp Netanya Resort and Spa ( Property ID) *******,* Booking ID ( *********) we would like to request**Refund*or rebook of our reservations because of the risk of the COVID** outbreak and the operation of the resort is suspended as well. i contacted Camp Netanya and they are willing to rebook our accomodation without additional charge but i need to contact AGODA. I have access the manage booking of your site. Unfortunately when Change Date is click it appears* that we have* to pay an additional cost. Please assist me with my rebooking *refund process.**Thank you

GetHuman-tpayneta did not yet indicate what Agoda should do to make this right.

How GetHuman-tpayneta fixed the problem

We are waiting for GetHuman-tpayneta to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

Refund My Booking issue
Reported by GetHuman-tpayneta
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 20411 others
0 customers following this

Timeline

GetHuman-tpayneta started working on this issue
Mar 17th 12:57pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians