I changed the name on my booking because the lady said I couldn’t check in due to being...

GetHuman-nilampat's Refund My Booking issue with Agoda from March 2020

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The issue in GetHuman-nilampat's own words
I changed the name on my booking because the lady said I couldn’t check in due to being **, so i called Agoda and they changed the main booking name to my husbands and then later that night when we tried to check in again the lady at hotel refused to give us our room because we tried to change the booking names and she was being rude and saying she has the right to refuse us and all. If they didn’t want us changing the name they should have told us from the start. We aren’t criminals we were just trying to have a good weekend.

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Agoda

Refund My Booking issue
Reported by GetHuman-nilampat
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 20285 others
0 customers following this

Timeline

GetHuman-nilampat started working on this issue
Mar 17th 9:00am